Guest Room Attendant

3 weeks ago

Los Angeles, United States Omni Hotels & resorts Full time

Los Angeles Hotel

 

 

From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown’s cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.

 

Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.


Clean guest rooms as assigned per the 3,500 square foot mandate of the City of Los Angeles, ensuring the Hotel's established standards of cleanliness.  Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.  Ensures the confidentiality and security of all guest rooms.


  • Thoroughly clean guest rooms including making beds, cleaning bathrooms, vacuuming, and dusting.
  • Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, doors, curtains, fixtures, bathtub, and floor. Inspect and clean grout and mildew build up using appropriate chemicals.
  • Clean guest rooms as assign and by priority.
  • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and Hotel requirements.
  • Dust, polish furniture, remove grease and smears from pictures, frames, mirrors, telephones, under glass surfaces, lamps, window ledges, doors, door handles, between connecting doors, AC unit thermostat, AC vents, grids, baseboards, ledges, edge vacuuming, walls, behind nightstand, head boards, closet, and Check under bed(s), chairs and sofa for debris and remove if present.
  • Transport cart with cleaning supplies, amenities and linens to assigned guest room, position securely, and ensure to remove all soil linen and trash from cart at the end of shift.
  • Empty trash containers and clean trash liners.
  • Remove all dirty terry and replace with clean par to designated layout including duvet according to OMNI standards.
  • Replace facial, toilet tissue and bathroom amenities in correct amount and location.
  • Replace soiled/damaged bathrobes and bathrobe card.
  • Ensure correct amount and placement of hangers, blanket bag: extra blanket/pillow and luggage rack.
  • Replace laundry bags and slips.
  • Realign furniture to floor plan.
  • Open all drawers/doors in checkout rooms and remove items left by guest. Dust inside.
  • Inspect condition of all furniture for tears, rips or stains; report any damages to the Housekeeping office and through Synergy Voice.
  • Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
  • Strip rooms
  • Remove dust and debris on television, clock radio, remote control, clean dust from coffee maker and cover, replace coffee amenities, and cups according to Omni Standards.
  • Set correct time on clock; correct TV channel.
  • Clean all lamps and light switches; check for proper working order.
  • Empty liquid from ice bucket, sanitize and place liner.
  • Remove dust, smudges and spills from refrigerator and microwave; ensure it is plugged in and securely locked.
  • Remove dust on drapes and realign to correct position daily.
  • Stock and replace guest water.
  • Ensure all electrical cords are properly plug in and neatly wrapped and secure.
  • Ensure all in-room amenities are in working order, replaced and place according to Omni SOP.
  • Other Duties as assigned

      • At least one year experience in housekeeping is strongly preferred
      • Must be able to work in a fast-paced environment.
      • Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
      • Strong attention to detail
      • Strong customer service skills
      • Ability and willingness to work a varied schedule which includes working on weekends and holidays. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

         

         

        Pay: $22.68 - $25.20 per hour - The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experienc

         

        Omni Hotels & Resorts is an equal opportunity employer. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance initiative for hiring.  The EEO is the Law poster and its supplement are available using the following links: and the following link is the 

        If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .


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