Graduate Assistant

Job Title: Graduate Assistant - Client Support

Department: University Information Technologies

Reports To: Training and Support Manager

Job Type: This is a part time, exempt position.

General Description:

The Client Support Graduate Assistant is responsible for assisting with consulting, technical support, and problem tracking services to clients/end users. Work assignments involve assisting with installation, configuration, and troubleshooting of diverse software applications and hardware systems being used by clients. Work is performed by phone, remote connection, and in person.

Essential Duties and Responsibilities:

* Actively work as part of the Helpdesk by logging, monitoring, resolving, and closing work orders.
* Work with end users to resolve work orders.
* Assist with identification of security issues.
* Assist in ensuring hardware, software, and peripherals are properly configured and fully operational.
* Perform standard preventative maintenance as assigned.
* Troubleshoot hardware and software problems.
* Assist with classroom and lab hardware deployment and updates.
* Serve as first contact telephone support for faculty, staff, and students.
* Other duties as assigned.

Position Requirements:

* Must possess a bachelor's degree and be enrolled in a master's program at WWU.
* Must possess strong interpersonal, verbal, and written communication skills.
* Ability to work productively in a structured high-paced, team environment.
* Ability to work independently, while meeting well-defined deadlines.
* Ability to explain technical issues clearly.
* Understanding of Windows and Mac operating systems.
* Understanding of software installations.

Typical Physical Demands:

* Ability to climb several flights of stairs several times each day.
* Ability to crouch, kneel, bend or stand for long periods.
* Ability to speak and read English fluently.
* Ability to hear.
* Ability to use a computer keyboard.
* Effective mobility skills required to move about freely and quickly in office and on campus.
* Must possess a valid driver's license and adhere to the WWU vehicle policy.

Work Schedule:

Graduate assistants work an average of 25 hours per week. Compensation includes room, full tuition in a master's program, and board when the campus dining facility is open.

William Woods University is an independent institution chartered by the State of Missouri with main campus facilities in Fulton, MO. It has been operating continuously since 1870, taking its current form as a coeducational university with undergraduate and graduate programs in 1993. Today, William Woods draws approximately 2,000 undergraduate and graduate students from 35 states and approximately 11 foreign countries. William Woods has been ranked as a Top 100 Midwest University by U.S. News and World Report, and has been recognized for the quality and affordability of its online degree programs. With a full liberal arts curriculum, William Woods also offers a strong professional tradition, with nationally ranked programs in Equestrian Studies and American Sign Language. Its graduate education program figures strongly in the administration and leadership of Missouri's state school system. William Woods University is governed by a self-perpetuating board of trustees, and remains committed to serving the public good by helping students link intellectual development with the responsibilities of citizenship and professional life.

William Woods University is an Equal Opportunity Employer