Bilingual (English/Spanish) Worksite Service Representative

3 weeks ago


Phoenix, United States Chubb Full time

Combined Insurance, a Chubb Company, is seeking a Bilingual Worksite Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of 100 years. Come join our team of hard-working, talented professionals

Job Summary

Often the first point of contact for customers, the Bilingual Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Onshore Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Onshore Worksite Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems.

Responsibilities

* Supporting policyholders with insurance product information
* Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues
* Provide detailed information about policies statuses
* Assist with basic technical troubleshooting for self-service related issues
* Ability to send transfers to the PFP sales team to increase APV revenue
* Ability to handle claim intake for PFP
* Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI's.
* Exhibits and practices the Organization's Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
* Willingness to participate in partnership training and mentoring of Junior Representatives.
* Willingness to perform other duties as assigned.
* Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.
* Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership

Competencies

* Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues.  Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.
* Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.  Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth
* Initiative: Willingly does more than is required or expected in the job.  Meets objectives on time with minimal supervision.  Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
* Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course
* Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results
* Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks "One Chubb"



  • Phoenix, United States CorVel Full time

    ** Customer Service Rep I - Bilingual English and Spanish** **Job Category****:** Administrative (Field) **Requisition Number****:** CUSTO004726 Showing 1 location **Job Details** **Description** **JOB SUMMARY:** Responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to...


  • Phoenix, AZ, United States Ascend Healthcare Full time

    We are looking for a Board-Certified Bilingual Psychiatrist (MD/DO ) to provide psychiatric and substance use disorder treatments. Services will be provided remotely, through telemedicine, to patients throughout Arizona. This is a Contract position, estimated 8-10 hours of direct patient care per week. Hours of clinical practice will be decided after...


  • Phoenix, United States The Bank of America Corporation Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Customer Service Representative, Customer Service, Spanish, Bilingual, Client Service, Representative, Retail,...


  • Phoenix, United States ElevationHR Full time

    **Country** United States of America **State** Arizona **City** Phoenix **Position Type** Full Time **1099 Contractor Position or W-2 Full Time Position** W-2 **This is a full-time role with our client's organization. The Case Manager role is 100% onsite at the client's site in Phoenix, Arizona.** **Description**: **Essential Functions**: - Conduct...


  • Phoenix, United States Pls Financial Services, Inc. Full time

    Overview: PLS: People. Location. Service PLSwhich stands for People Location Serviceis a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to...


  • Phoenix, United States Xplor Technologies, LLC Full time

    **Customer Support Specialist - Bilingual English/Spanish (Zingfit-Remote)** * Phoenix, AZ, USA * Employees can work remotely * Full-time * Role type: Individual Contributor * Department: Customer Support * Division: Fitness & Wellbeing **Company Description** At Xplor, we help businesses thrive by making life simple for daily activities with a recurring...

  • Account Manager

    1 day ago


    Phoenix, United States Arizona Hispanic Chamber of Commerce Full time

    **Seeking Bilingual (English/Spanish) Call Center Agents - No Experience Necessary!** Our Account Managers, on average, earn **$27.62 per hour** in base pay plus commission. New hires have comprehensive paid training and a **three-month commission guarantee upon hire.** What do you desire in your career? Financial stability? Opportunity for career...


  • Phoenix, United States Maricopa Integrated Health System Full time

    Reporting to the Manager of Volunteer # Guest Services, the Guest Service Representative serves as a resource for patients, visitors, and staff. This position provides a positive first impression to all customers of Valleywise Health. Consistently works to determine guests# needs and seek resolution in order to provide an outstanding experience at the...


  • Phoenix, United States Consumer Cellular Full time

    Bilingual Customer Service Representative - North Phoenix (240169) **Who We Are** Consumer Cellular is proud of our Company culture based on a foundation of happy employees, focusing on doing the right things and ultimately enjoying what we do and who we do it for. Over the past two decades, we have been laser focused on creating an experience for customers...


  • Phoenix, United States Acro Service Corp Full time

    Job Title : Customer Service RepresentativeDuration : 03 months (possibility of extension)Location : Phoenix, AZPay : $20/hr on w2 basis without benefits.Bilingual/Spanish RequiredJob Description:Greet clients/public and assess purpose of office visit. Make referrals for community resources. Assist clients to prepare for the application process, Register...


  • Phoenix, United States Acro Service Corp Full time

    Job Title : Customer Service RepresentativeDuration : 03 months (possibility of extension)Location : Phoenix, AZPay : $20/hr on w2 basis without benefits.Bilingual/Spanish RequiredJob Description:Greet clients/public and assess purpose of office visit. Make referrals for community resources. Assist clients to prepare for the application process, Register...


  • Phoenix, United States Maricopa Integrated Health System Full time

    Reporting to the Manager of Volunteer # Guest Services, the Guest Service Representative serves as a resource for patients, visitors, and staff. This position provides a positive first impression to all customers of Valleywise Health. Consistently works to determine guests# needs and seek resolution to provide an outstanding experience at the facility. Guest...

  • Loan Officer

    4 weeks ago


    Phoenix, United States Richmond American Homes Full time

    Overview: **BREAK GROUND ON A REWARDING CAREER WITH US!** At MDC Holdings, Inc./Richmond American Homes, we encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us. We’re proud to be one of the most...


  • Phoenix, United States Liliam Cardot-Farmers Insurance Agency Full time

    Job DescriptionJob Description**Warm Leads Provided***Monday thru Friday Schedule***Our agency is growing and we want you! Liliam Cardot-Farmers Insurance Agency is looking for a Bilingual Insurance Customer Service Representative to fill a full-time role in our office. We want a highly organized professional who loves interacting with others and can light...


  • Phoenix, United States PLANNED PARENTHOOD ACTION FUND INC Full time

    **Bilingual Customer Service Representative- Phoenix, AZ** AZ - Central / Patient Services Call Center / Full-Time **SUMMARY** Planned Parenthood Arizona services include an emphasis on family planning and reproductive health care, including the provision of birth control and comprehensive contraceptive counseling, testing and treatment of sexually...


  • Phoenix, United States Wells Fargo Full time

    About this role: Wells Fargo is seeking an Associate Customer Service Representative in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides...


  • Phoenix, United States Wells Fargo Full time

    About this role: Wells Fargo is seeking an Associate Customer Service Representative in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides...

  • Loan Officer

    2 weeks ago


    Phoenix, United States Richmond American Full time

    Overview: BREAK GROUND ON A REWARDING CAREER WITH US! At MDC Holdings, Inc./Richmond American Homes, we encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us. Were proud to be one of the most...


  • Phoenix, United States TransPerfect Full time

    TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Must be bilingual in both French and English to be qualified for this role. Location: 4809 E. Thistle Landing...


  • Phoenix, United States Tricolor Auto Group Full time

    Job DescriptionJob DescriptionWho we are?Tricolor Holdings is an integrated retail and financial services company providing vehicle sales and financing to the Hispanic community in Texas, California, New Mexico, Arizona and Nevada. The Company is focused on providing the best customer experience across our retail and financing operations through...