Mobile Notary Coordinator, Default Services- Loss Mitigation
3 weeks ago
Overview
Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Mobile Notary Coordinator. The ideal candidate must possess excellent communication and problems-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink.
THIS IS AN IN-OFFICE POSITION LOCATED IN IRVINE, CA.
A DAY IN THE LIFE
In this role, you will…
* Place welcome calls to consumers, on behalf of our clients, with the intention of scheduling mobile notary signing appointments
* Monitor voice mail and Follow up on scheduling orders, as needed.
* Ensure company's 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports
* Handle a large pipeline of scheduling orders.
* Perform quality control check on executed documents
* Shipping executed documents back to our clients
WHO YOU ARE
You possess …
* Exceptional customer service skills
* A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
* The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.
* Excellent verbal and written communication skills.
Responsibilities
* Enter scheduling appointments, as necessary
* Ensure company's 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports
* Confirm signing appointment completion via phone and/or email with notaries and customers.
* Perform QC checks on executed documents being returned from borrowers
* Shipping executed documents to client for countersignature
* Adhere to all company policies and procedures
* Meet minimum production goals and quality requirements as set by management
* Proficient in ServiceLink operating systems and internal search engines
* Perform all other duties as assigned
Qualifications
* High School diploma or equivalent required.
* Detail oriented, efficient and organized.
* Exceptional customer service and phone etiquette skills.
Responsibilities · Enter scheduling appointments, as necessary · Ensure company's 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports · Confirm signing appointment completion via phone and/or email with notaries and customers. · Perform QC checks on executed documents being returned from borrowers · Shipping executed documents to client for countersignature · Adhere to all company policies and procedures · Meet minimum production goals and quality requirements as set by management · Proficient in ServiceLink operating systems and internal search engines · Perform all other duties as assigned
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