Front Office Support

4 weeks ago

San Diego, United States Boyd Group Services Inc Full time

Company: Glass America

San Diego, California

We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

Job Description:

Glass America

Customer Service / Admin Support

Greater San Diego area

Pay Range: $17 - $25 per hour

(based on experience)

Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America's shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

What Glass America offers you:

* Full-time position with a great starting wage.


* Benefits that start on your first day of work


* Career development and progression opportunities.


* 401k, PTO, paid holidays, life insurance and short term disability.


* Be part of a company that does business in 38 states and continues to grow



What Glass America requires of you to be successful:

* Professionally handle customer interactions and general inquiries, both in person and over the phone.


* Have a sense of urgency when scheduling customer appointments.


* Maintain regular communication with Auto Glass Technicians in the field.


* Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.


* Follow our step by step process to provide quotes on our competitively priced installation and repair services.


* Take proactive actions to help your team meet shop production goals and budgetary objectives.


* When needed, pivot to provide additional assistance to the dispatch/parts team.



What Glass America needs of you to join the team:

* Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.


* Comfortable in a customer facing, front line role.


* Reliable and dependable hard worker with a positive demeanor.


* High aptitude for technology with strong typing and data entry skills.


* Process driven with the understanding of how to manage inventory levels.


* Ability to work some Saturdays and overtime as necessary.


* General knowledge of automobile functions and systems.


* Auto Parts and/or Dispatcher experience is highly desirable.



Glass America is an Equal Opportunity Employer.

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