Job No. 519732 Police Dispatcher I

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE - Requires a High School Diploma or GED and one (1) year of experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten (10) years.

LICENSES, CERTIFICATES, CREDENTIALS:

* Peace Officer Standards and Training (P.O.S.T.) Dispatcher Course certificate issued from the State of California Department of Justice (upload to "Licenses/Certifications/Other
* POST Dispatcher Basic Certificate issued from the State of California Department of Justice (upload to "Licenses/Certifications/Other" if previously obtained) or be able to successfully obtain within one year from hire. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Basic Certificate may also be required to pass a written test related to essential dispatching skills.
* Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements.

SKILLS, KNOWLEDGE & ABILITIES (SKA's) -

* Regular and reliable attendance is required.
* Ability to multi-task by receiving information from different sources, evaluate information and properly dispatch resources.
* Ability to work in high stress situations.
* Working knowledge of legal codes, requirements, procedures, and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field.
* Ability to effectively converse using police radio systems.
* Working knowledge of public safety-related agencies and the respective communication protocols.
* Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary.
* Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine and emergency situations.
* Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
* Ability to accurately interpret written policies, follow oral and written instructions, and transfer information.
* Ability to provide clear and concise verbal directions quickly and accurately.
* Ability to present and summarize information in a variety of written formats, using clear and concise language.
* Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
* Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
* Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
* Excellent communication skills: ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
* Thorough knowledge of English grammar, spelling, and punctuation.
* Ability to interpret, communicate and apply policies and procedures.
* Demonstrated ability to maintain a high degree of confidentiality.
* Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
* Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
* Working knowledge of or ability to quickly learn University infrastructure, policies, and procedures.

PREFERRED QUALIFICATIONS:

* Experience with CAD systems with focus on Sunridge RIMS.
* Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: SEDENTARY WORK - involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.

ENVIRONMENTAL FACTORS: N/A

SPECIAL CONDITIONS:

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

CALIFORNIA STATE UNIVERSITY EMPLOYEES UNION: It shall be the policy of the CSU in filling vacant CSUEU bargaining Units 2, 5, 7 & 9 positions to fill such vacancies from among qualified individuals currently employed on-campus except when it is determined that it is necessary to appoint outside applicants to meet campus workforce diversity goals or to provide specialized skills and abilities that are not available from current employees.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: General: The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.

GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.

Advertised: Oct 07 2022 Pacific Daylight Time

Applications close: