Front Desk Lead

4 weeks ago

Cripple Creek, United States Chamonix Casino Hotel Full time
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

  • Provide a warm and friendly welcome to guests as they arrive, creating a positive first impression always providing the highest level of overall customer service.
  • Oversee Front Desk Agents including providing assistance with hiring, training, scheduling, etc.
  • Efficiently handle the check-in and check-out processes, verifying guest information, assigning rooms, and processing payments.
  • Encourages guests to participate in player's club membership and casino events and activities.
  • Handle guest payments, including cash, credit cards, and other forms of payment, and maintain accurate records.
  • Assist guests with room reservations, modifications, and cancellations, ensuring accuracy and adherence to hotel policies.
  • Provide information about the hotel's services, amenities, casino offerings and local attractions to help guests make the most of their stay.
  • Responds promptly, pleasantly and accurately to all customer questions and immediately escalate any issues/concerns from customers to the appropriate person.
  • Answer phone calls, take messages, and transfer calls to appropriate departments or guests' rooms.
  • Develops and maintains effective working relationships and good customer service skills with all guests and employees.
  • May be required to assists with laundry and housekeeping functions to ensure the quality of experience and comfort of hotel guests.
  • Maintains alertness for the performance of all responsibilities, and a general awareness of hotel and casino operation at all times. Takes appropriate action based on observations, as directed or as established by casino policy, procedures or gaming rules and regulations. Keeps Hotel Manager informed of any concerns.
  • Within the realm of the responsibility of the job, maintains a clean and safe work environment. Performs duties in compliance with safety procedures, which includes use of safety equipment. Incumbents are responsible for following safety procedures, identifying unsafe practices or conditions and informing their supervisor or the Safety Committee of unsafe conditions, as directed.
  • Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures and Colorado Limited Gaming Regulations.
  • Wears and maintains uniforms properly, including nametag and gaming license, if in possession of one.
  • Performs other duties, including special projects, as needed and directed.

$22.00+ per hour based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership tuition reimbursement and more.

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