FT Front Desk Associate

3 weeks ago

Foxborough, United States Colwen Hotels Full time
Hilton Garden Inn Patriot Place, a Colwen Hotels Property, is seeking a friendly, customer service focused Front Desk associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we'd like to meet you.

Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.

General Responsibilities:
  • Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
  • Provide exceptional guest service
  • Efficiently manages the operations of the front desk, ensure check in and check out is timely
  • Warmly and professionally welcome all guests
  • Process guest check-in: confirm reservations, assign guest rooms
  • Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved
  • Maintain knowledge of hotel policies including rates, discounts, special offers and community events
  • Maintain knowledge of upcoming events, local area, and hotel offerings
  • Ensure prompt delivery of billing to guests
  • Process all payments types e.g. charges, cash, checks, debit or credit cards
  • Discreetly handle confidential guest information
  • Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
  • Ensure lobby and shared areas are neat and orderly
  • Adhere to all Colwen and brand standards
  • Maintain STRICT key controls
  • Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift

Requirements:
  • One year of related experience, hotel preferred
  • Prior Hilton brand experience preferred
  • Bilingual - English/Spanish
  • Excellent verbal and written communications skills
  • Strong organizational skills and attention to detail
  • Superior interpersonal and customer service sills, ability to deal with difficult guests
  • Familiarity with local area, ability to provide directions and maps to local attractions and destinations
  • Proficient with Microsoft Office Suite and common computer software programs
  • Ability to learn computer software programs and operate property management system
  • Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

We've got you covered: Benefits & Perks
  • Medical Insurance with Company-Funded HRA
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Wide-Array of Supplemental Insurance Offerings
  • Paid Time Off Programs
  • Employee Assistance Program
  • 401K Plan - Traditional & Roth Options with Employer Match
  • Hotel Discount Travel Program for Associates & Family
  • Exclusive Associate Discounts - Travel, Entertainment, & Retail
  • Training and Development Programs
  • Career Advancement Opportunities

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V

  • Front Desk Coordinator

    6 days ago

    Foxborough, Massachusetts, United States Fit Factory Full time

    What You'll DoWe're looking for a talented and driven Front Desk Associate to join our team at Fit Factory. As a member of our front office staff, you'll play a critical role in creating a warm and welcoming atmosphere for our members and guests.Your primary responsibilities will include:Welcoming members and guests, and responding to their needs and...

  • FT Front Desk Associate

    4 weeks ago

    Foxborough, United States Colwen Hotels Full time

    Hilton Garden Inn Patriot Place, a Colwen Hotels Property, is seeking a friendly, customer service focused Front Desk associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous...

  • Medical Front Desk Coordinator

    2 weeks ago

    Foxborough, United States Randstad Full time

    Job DescriptionJob DescriptionJoin our prestigious team and play a vital role in delivering exceptional patient care.We are seeking a skilled Medical Front Desk Coordinator to provide temporary coverage for a front desk role in our Foxborough location. This is an excellent opportunity for healthcare professionals with EPIC experience to contribute to a...

  • Medical Spa Receptionist

    1 month ago

    Foxborough, United States H2T Skin and Laser Center Full time

    Job OverviewWe are seeking a part-time Medical Spa Receptionist to join our team at H2T Skin and Laser Center in Massachusetts.Estimated Salary:$18.50-$20.50 per hour, based on experience and qualifications.Job Responsibilities:Greet patients and provide exceptional customer serviceCheck patients in and out, processing payments and re-booking appointments as...

  • Healthcare Administrative Professional

    6 days ago

    Foxborough, United States Randstad Full time

    Medical Office CoordinatorWe are seeking a skilled and organized Medical Office Coordinator to provide temporary coverage for a front desk role at our prestigious healthcare organization. This is an excellent opportunity for individuals with EPIC experience to contribute to a leading team. Competitive Pay: Earn up to $25/hour.ResponsibilitiesThe ideal...

  • Medical Office Coordinator

    2 weeks ago

    Foxborough, United States Randstad Full time

    Job DescriptionJob DescriptionJoin our prestigious team and play a vital role in delivering exceptional patient care.We are seeking a skilled Medical Office Coordinator to provide temporary coverage for a front desk role in our Foxborough location. This is an excellent opportunity for healthcare professionals with EPIC experience to contribute to a leading...

  • Medical Office Coordinator

    3 weeks ago

    Foxborough, United States Randstad Full time

    Job DescriptionJob DescriptionJoin our prestigious team and play a vital role in delivering exceptional patient care. We are seeking a skilled Medical Office Coordinator to provide temporary coverage for a front desk role in our Foxborough location. This is an excellent opportunity for healthcare professionals with EPIC experience to contribute to a leading...

  • Medical Office Coordinator

    2 weeks ago

    Foxborough, United States Randstad Full time

    Job DescriptionJob DescriptionJoin our prestigious team and play a vital role in delivering exceptional patient care. We are seeking a skilled Medical Office Coordinator to provide temporary coverage for a front desk role in our Foxborough location. This is an excellent opportunity for healthcare professionals with EPIC experience to contribute to a leading...

  • Medical Office Coordinator

    3 weeks ago

    Foxborough, United States Randstad Full time

    Job DescriptionJob DescriptionJoin our prestigious team and play a vital role in delivering exceptional patient care. We are seeking a skilled Medical Office Coordinator to provide temporary coverage for a front desk role in our Foxborough location. This is an excellent opportunity for healthcare professionals with EPIC experience to contribute to a leading...

  • Staff Nurse Per Diem

    2 weeks ago

    Foxborough, United States Dana-Farber Cancer Institute Full time

    Job Description: OverviewThe Oncology Registered Nurse is focused on patient assessment, patient education, the coordination of care, administration of therapy, symptom management and supportive care for the Oncology and Hematology patients at Dana-Farber Cancer Institute. The Registered Nurse cares for individuals receiving therapy for oncologic and...

  • Staff Nurse Per Diem

    2 weeks ago

    Foxborough, United States Dana-Farber Cancer Institute Full time

    Job Description: OverviewThe Oncology Registered Nurse is focused on patient assessment, patient education, the coordination of care, administration of therapy, symptom management and supportive care for the Oncology and Hematology patients at Dana-Farber Cancer Institute. The Registered Nurse cares for individuals receiving therapy for oncologic and...

  • Staff Nurse Per Diem

    2 weeks ago

    Foxborough, United States Dana-Farber Cancer Institute Full time

    Job DescriptionOverviewThe Oncology Registered Nurse is focused on patient assessment, patient education, the coordination of care, administration of therapy, symptom management and supportive care for the Oncology and Hematology patients at Dana-Farber Cancer Institute. The Registered Nurse cares for individuals receiving therapy for oncologic and...