Cashier

1 month ago

Marlton, United States Tapestry, Inc. Full time

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier's ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Responsible for:

* Creating a 1st impression
* Greeting the customer with a smile and eye contact and offering your name
* Interacting genuinely and naturally with the customer


* Engaging customer in verbal and non?verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
* Reading cues and determine customers needs
* Conducting email/name capture
* Maintaining SKU integrity
* Maintaining Cashwrap organization and cleanliness
* Suggesting multiple add?ons and selling gift cards
* Maintaining media and cash accurately and in compliance with Coach policy
* e., credit card imprints, traveler check signatures, personal checks with phone number and address


* Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
* Delivering product purchases to the customer appropriately
* Creating a lasting impression by thanking the customer and giving them a reason to return
* Representing Coach brand appropriately (dress, appearance, demeanor)

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

* Polite and friendly
* Positive attitude and energy
* Takes ownership of role
* High level of personal and professional integrity
* Highly collaborative
* Appropriate sense of urgency
* Remains balanced and focused and maintains composure under pressure
* Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
* Comfortable with technology
* Willingness and ability to learn new technology?based procedures
* Understanding of basic computer system operations


* Ability to handle customer concerns and answer their questions appropriately
* Ability to partner with management appropriately on customer issues
* Ability to multitask and prioritize
* Ability to adapt to each customer/ their needs and their style/ relate to their experience
* Ability to be efficient without compromising customer service
* Ability to speak knowledgeably and with confidence about product
* Ability to communicate clearly to a wide variety of customers and overcome language barriers
* Ability to impact customer decisions
* Knowledge of when to be flexible and switch gears
* Knowledge of store policies and procedures
* Knowledge of and support of the "porter program" policies

Req ID: 76955

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