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MRI Scheduling Specialist

4 months ago

Chesterton, United States Lakeshore Bone & Joint Institute Full time
As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are dedicated to delivering the exceptional, compassionate care patients need to keep moving and keep enjoying their life. The primary function of the MRI Scheduling Specialist is to complete the pre-authorization and scheduling process for patients with imaging orders. The position will be responsible for the day-to-day operations of the MRI reception and waiting areas, providing greetings, and assisting patients and other visitors. Additional responsibilities include obtaining information, answering questions, and providing appropriate assistance or directions. The MRI Scheduling Specialist is expected to provide the highest level of service to patients, fellow employees, and outside sources through ensuring that insurance benefits and pre-certification is complete, accurate, timely, and fully documented.

Essential Functions:
• Receives all MRI/Dexa scan orders and schedules patients according to specific protocols
• Reviews the schedules at all LBJI MRI facilities daily
• Pre-certify procedures to include but not limited to MRI services, and document all work in practice management system
• Assure that patients have all the information they need to arrive on time and all information needed to bill properly
• Inform patients when they did not receive authorization from their insurance company
• Meet deadlines as determined by date of procedure
• Communicate with physicians, clinical staff and any outside facilities of any prior authorization issues that arise
• Verifies with patients all demographics in computer system are correct
• Maintains Signature Knee MRIs and enters patient information into the Biomet site
• Verifies current insurance information and precertification approvals
• Communicates with medical staff throughout the day to ensure patient flow is running smoothly
• Sends all Medicare paperwork to Radsource at the end of the day
• Attends meetings as required
• Participates in professional development activities
• Maintains strictest confidentiality
• Other duties as assigned

Competencies:
• Integrity and accountability
• Innovation and creativity
• Adaptive and flexible
• Teamwork and leadership
• Self-confidence and humility
• Professionalism and work ethic

General Requirements:

High school diploma, GED, or the equivalent

Preferred Experience:

1-2 Years experience in pre-authorization and verification or MRI scheduling preferred

Role Qualifications:

• Must be at least 18 years of age
• Must have reliable transportation
• Proficiency in Microsoft Word, Excel, and Outlook
• Digital literacy

Required Skills:
• Ability to analyze situations and solve problems at strategic and tactical levels
• Practiced at organization and planning
• Employ Critical thinking and problem solving
• Maintains composure and operates with emotional intelligence
• Ethical reasoning and decision-making
• Strong attention to detail
• Receptive and responsive to feedback
• Excellent verbal and written communication skills
• Time management, prioritization, and sense of urgency

Physical Requirements:

While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work day/evening shifts. Work may require hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
Compliance:

All employees have a responsibility to comply with our organization's policies and procedures, adhere to our Code of Conduct, complete required compliance training modules, and report any observations of non-compliance.

EEO Statement:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Skills & Requirements Qualifications