Director, Client services
3 weeks ago
Our Company
OnePoint Patient Care
Overview
Under the general direction of the VP of Client Services, the Director delivers on the company's value proposition to its clients. They lead a team of Sr. Account Manager's, Account Manager's and Managers. The Director cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals.
Responsibilities
* Drives retention and growth of a large book of business across a given team. • Assess, identify and train the talent on their team and appropriately assign account responsibilities. • Develops Account Managers into promotional candidates for a future position. • Tracks expiring client contracts and identify risk. They own the strategic plan for renewal along with pricing and contract negotiation. The Director also owns post mortem plans for accounts lost and how to develop strategies that avoid further losses in the future.• Deploys PharMerica's advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives.• Engages with the C-Suite, Regional or Facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services.• Oversees client issue escalation process and collaborates with key internal partners, elevating high level issues through the organization for complete resolution. • Monitors their team's performance on activities, tasks, contacts, and other material events with clients. • Prepares on a quarterly or semi-annual basis a Book of Business Review with Management.• Works with other company disciplines to assure that corporate standards are achieved. • Attends client and PharMerica corporate/networking events and conferences.• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Qualifications
Education/Learning Experience• Required: BA/BS• Desired: MBAWork Experience• Required: 5-10 years previous experience managing a team in a client management, customer service, or client support role; previous experience with team management in a healthcare setting or other business-to-business setting. • Desired: related experience in pharmacy industrySkills/Knowledge• Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team• Desired: Previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing
About our Line of Business
About OnePoint Patient Care OnePoint Patient Care is the nation's leading independent provider of community-based hospice pharmacy and pharmacy benefits management (PBM) services - offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries, and manages pharmacy benefits for more than 32,000 patients per day. Through its Concierge PBM, Next Day Valet mail order and Direct Express local services, OnePoint serves more than 350 hospice programs and is available in 50 states. OnePoint was one of the first pharmacies to begin serving the hospice industry when the Medicare hospice benefit began in the 1980s. Today OnePoint has grown to be one of the leading national hospice pharmacies with 15 locations strategically positioned throughout the United States, with additional plans for expansion. For additional information on what OnePoint can do, visit www.oppc.com or call (866) 771-OPPC. Follow us on Facebook, Twitter, and LinkedIn.
-
Director of Client Services
3 weeks ago
Tempe, AZ, United States Centria Autism Full timeEvery child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every...
-
Director of Client Services
3 weeks ago
Tempe, AZ, United States Centria Autism Full timeEvery child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every...
-
Client Services Coordinator
2 days ago
Tempe, United States Community Medical Services Full timeOverview: Schedule: 4:30a - 12:30p Monday through Friday and rotating Saturdays 6:00a - 9:00a Community Medical Services (CMS) is hiring a Client Services Coordinator. Under the supervision of the Clinic Manager, the Client Services Coordinator will be the face of the clinic and is responsible for greeting clients and visitors as they come into the clinic...
-
Client Services Lead
4 weeks ago
Tempe, United States Clinpath Diagnostics Full time**JOB SUMMARY**: **Hours: Monday-Friday 7:00am-3:30pm** The position of Client Services Lead demands exceptional customer service abilities and entails overseeing the Client Services department, including managing support personnel and daily workflow. Responsibilities encompass database management related to client accounts, handling client issues, and...
-
Digital Client Experience Director
3 weeks ago
Tempe, United States U.S. Bank National Association Full timeAt U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide,...
-
Area Director OF Clinical Services
3 weeks ago
Tempe, United States Centria Autism Full timeEvery child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every...
-
Area Director OF Clinical Services
3 weeks ago
Tempe, United States Centria Autism Full timeJob Description Job Description Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria...
-
Area Director of Clinical Services
2 weeks ago
Tempe, United States Centria Autism Full timeJob DescriptionJob DescriptionEvery child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is...
-
Area Director OF Clinical Services
2 weeks ago
Tempe, United States Centria Autism Full timeJob DescriptionJob DescriptionEvery child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is...
-
Area Director OF Clinical Services
5 days ago
Tempe, Arizona, United States Centria Autism Full timeJob DescriptionJob DescriptionEvery child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is...
-
Area Director OF Clinical Services
2 weeks ago
Tempe, United States Centria Autism Full timeEvery child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every...
-
Area Director OF Clinical Services
2 weeks ago
Tempe, United States Centria Autism Full timeEvery child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every...
-
Area Director OF Clinical Services
2 weeks ago
Tempe, United States Centria Autism Full timeJob DescriptionJob DescriptionEvery child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is...
-
Area Director OF Clinical Services
2 weeks ago
Tempe, United States Centria Autism Careers Full timeEvery child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every...
-
Area Director OF Clinical Services
1 week ago
Tempe, United States Centria Autism Full timeEvery child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every...
-
Area Director OF Clinical Services
3 weeks ago
Tempe, Arizona, United States Centria Autism Full timeJob Description Job Description Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria...
-
Area Director OF Clinical Services
3 weeks ago
Tempe, United States Centria Autism Careers Full timeEvery child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every...
-
Area Director of Clinical Services
4 weeks ago
Tempe, United States Centria Autism Full timeJob DescriptionJob DescriptionEvery child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is...
-
Area Director OF Clinical Services
3 weeks ago
Tempe, United States Centria Autism Full timeEvery child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every...
-
Area Director of Clinical Services
4 weeks ago
Tempe, United States Centria Autism Full timeEvery child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every...
