Front Desk Supervisor

4 weeks ago

Greenville, United States AC Hotels Greenville Downtown Full time
The AC Hotel Greenville is seeking a dynamic and experienced Front Desk Supervisor. Compensation is competitive and based on experience. Must have open availability, including nights, holidays, and weekends. Company benefits include health insurance, vision, dental, 401k, employee discounts, and more.

Supervisory Responsibilities
Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities may include, but are not limited to interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Major Responsibilities

  • Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
  • Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
  • Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
  • Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

  • Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
  • Supervises day to day activities of front desk.
  • Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.
  • Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork.
  • Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc.
  • Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.
  • Full-time hours available (at least 30 hours per week); open availability required.

Experience/Education
College degree in Hotel Administration or 2-3 years hotel management/supervisory experience or equivalent combination of both. Experience in Marriott brand preferred. Must speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

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