Patient & Family Liaison
1 month ago
Thank you for your interest in joining our team Please review the job information below.
General Purpose of Job:
The Patient Relations Liaison is responsible in working with the ambulatory and hospital staff in delivering compassionate patient centered care to achieve the hospital's Mission, Vision, and customer satisfaction for patients, employees, physicians, and others. The Patient Relations Liaison meets and greets patients, families, and visitors while in the Ambulatory Clinics to enhance the patient experience. The Liaison will assist patients in navigating all aspects of their clinic experience and facilitates communication between families, patients, health care providers, and hospital personnel. This position's goal is to respond to needs, concerns and/or special requests by providing guidance, support, and options to questions/concerns resolution for our parents and families. The Liaison is committed to deescalate patient/family situations by providing a responsive and empathetic environment that promotes the respect and dignity of all our patients and their families and to ensure all patient concerns are conveyed to the team members involved in real time.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required.
- Maintains utmost level of confidentiality at all times.
- Adheres to hospital policies and procedures.
- Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
- Ensure that families are provided with all necessary information regarding hospital care services and outpatient guidelines.
- Proactively establish relationships with guests to promote communication and service excellence in healthcare, advocacy, and education
- Assist in referring patients and their families to appropriate services and resources.
- Collaborates with healthcare team and clinic director to ensure the needs of our patients and families are met Respond to patient needs when other alternatives are not available.
- Provide a welcoming area for families to wait while their child is in clinic.
- Obtain patient Schedule at the beginning of the shift from MOS or from the previous shift.
- Covers for other Liaison in his or her absence and do rounds for him or her if unavailable.
- Will occasionally drive for Driscoll Children's Hospital business.
- Assist the patient or legal guardian with MyChart enrollment and assist with navigating the functions of MyChart.
- Greet patients and/or visitors who come into the ambulatory clinic with a warm welcome, assisting patients and/or visitors to the departments within the hospital and keeping wheelchairs accessible to patients and/or visitors.
Education and/or Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Must be Bilingual: Spanish is a requirement.
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