Senior Manager: Installation, Qualification, and Warranty Program Manager

3 weeks ago

Phoenix, United States ASM International NV Inc. Full time

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what's next.

The talented, enthusiastic people at ASM are just like you: dedicated to improving people's lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.

Job Summary

As the Senior Manager of the IQ&W Program Management team, you will be responsible for driving improvements and ensuring effective management of Installation, Qualification, and Warranty processes. Your role will encompass strategizing, coordinating, and collaborating with various stakeholders to achieve our business objectives and maintain the highest standards of quality and customer satisfaction.

Responsibilities:

* Leadership and Strategy: Provide strong leadership and strategic direction to the team of Program Managers. Drive a culture of excellence, continuous improvement, and adherence to best practices in nonconformance management.
* Stakeholder Collaboration: Partner with key stakeholders, including global operations teams, regional service managers, product management teams, and engineering teams, to ensure alignment on nonconformance classifications, prioritization, and resolution strategies.
* Process Optimization: Continuously review and enhance IQ&W and nonconformance management processes, leveraging data-driven insights to identify areas of opportunity and implement effective corrective actions.
* Performance Monitoring: Oversee the gathering and analysis of nonconformance data to monitor trends, identify training gaps, and proactively address potential issues to improve overall performance.
* Resource Management: Allocate resources effectively to drive resolution of nonconformance cases, ensuring timely and efficient closure while adhering to business needs.
* Communication and Reporting: Facilitate regular reporting and communication with key stakeholders, including accountability meetings and nonconformance reviews, to drive timely resolution and foster collaboration.
* Failure Analysis and Root Cause: Drive teams to timely completion of failure analysis for returned parts and collaborate with appropriate groups to address the root cause of issues.
* Education and Experience: Provide mentorship and guidance to Program Managers, ensuring they have the required education and experience (e.g., bachelor's degree in engineering, 3 to 5 years of semiconductor experience, strong knowledge of ASM tool sets, experience with SAP).
* Presentation and Technical Expertise: Demonstrate the ability to create comprehensive presentations summarizing technical tool issues and effectively communicate complex technical details to stakeholders.

Requirements:

* Bachelor's degree in engineering or a related field.
* Proven experience (at least 8-10 years) in technical roles within the semiconductor industry, such as product support or field service.
* Strong knowledge of Semiconductor Capital Equipment tool sets and semiconductor processes.
* Excellent project management skills with a focus on follow-up and execution.
* Ability to influence and collaborate effectively with key stakeholders to drive results.
* Familiarity with SAP or other relevant enterprise resource planning (ERP) systems.
* Strong analytical and problem-solving capabilities to identify trends and areas for improvement.
* Exceptional communication and presentation skills.

At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.

So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.

  • Senior Manager: Installation, Qualification, and Warranty Program Manager

    3 weeks ago

    Phoenix, United States ASM Company Full time

    ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of...

  • Household Manager

    2 months ago

    Phoenix, United States Hiring Manager Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated and organized individual to join our household as a Household Manager. The ideal candidate will take charge of various tasks related to the care of our little one, manage household items efficiently, and handle special projects with attention to detail. We need someone who can work at least hours a...

  • Household Manager

    1 month ago

    Phoenix, United States Hiring Manager Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated and organized individual to join our household as a Household Manager. The ideal candidate will take charge of various tasks related to the care of our little one, manage household items efficiently, and handle special projects with attention to detail. We need someone who can work at least hours a...

  • Start-up & Warranty Manager

    4 weeks ago

    Phoenix, United States Modigent Full time

    TITLE: START-UP AND WARRANTY MANAGER **JOB DUTIES / GENERAL REQUIREMENTS**:The Start Up & Warranty Manager is responsible for leading and managing a team of Start Up & Warranty Technicians in the field to perform proper start up and warranty procedures. The Manager will be closely working with upper management to understand the goals and direction of the...

  • Start-up & Warranty Manager

    3 weeks ago

    Phoenix, United States Pueblo Mechanical Full time

    TITLE: START-UP AND WARRANTY MANAGER JOB DUTIES / GENERAL REQUIREMENTS: The Start Up & Warranty Manager is responsible for leading and managing a team of Start Up & Warranty Technicians in the field to perform proper start up and warranty procedures. The Manager will be closely working with upper management to understand the goals and direction of the...

  • Start-up & Warranty Manager

    3 days ago

    Phoenix, United States Pueblo Mechanical Full time

    TITLE: START-UP AND WARRANTY MANAGER JOB DUTIES / GENERAL REQUIREMENTS: The Start Up & Warranty Manager is responsible for leading and managing a team of Start Up & Warranty Technicians in the field to perform proper start up and warranty procedures. The Manager will be closely working with upper management to understand the goals and direction of the...

  • Installation Manager

    2 weeks ago

    Phoenix, United States American Fitness Services Full time

    Job Description Job Description We are seeking for a responsible Delivery & Installation Coordinator/ Logistics manager to organize our company’s day-to-day installation and delivery operations. The job duties will be to provide delivery and installation dispatching to our team and coordinate all daily administrative activities with customers as well as...

  • Installation Manager

    2 weeks ago

    Phoenix, United States American Fitness Services LLC Full time

    Job DescriptionJob Description​We are seeking for a responsible Delivery & Installation Coordinator/ Logistics manager to organize our company’s day-to-day installation and delivery operations. The job duties will be to provide delivery and installation dispatching to our team and coordinate all daily administrative activities with customers as well as...

  • HVAC Warranty Technician

    4 days ago

    Phoenix, United States Parker & Sons Full time

    Overview Stability with a strong, ever-growing company that makes you feel like family! Parker & Sons is currently seeking PEAK Technicians (Start-up) & Warranty Service Technicians to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Peak Technicians will Perform...

  • O&M/Warranty Safety Manager

    3 weeks ago

    Phoenix, United States McCarthy Building Companies, Inc. Full time

    Manage & coordinate safety programs and all activities on active solar / battery storage power plants for warranty work and O&M tasks. Monitor and communicate safety programs and efforts with on-site trade partners and McCarthy employees, ensuring sa Safety Manager, Energy, Renewable, Warranty, Manager, Safety Director, Manufacturing

  • Install Manager

    1 week ago

    Phoenix, United States Mereo Networks Full time

    About the job Mereo Networks delivers single-source fiber-based broadband Internet and home automation solutions to multi-family and high-density real estate projects. The business platform has consolidated four leading brands to deliver premier bulk single-source services throughout the Mountain West and Sun Belt, with access to more than 40,000...

  • Start up and Warranty Technician 3

    1 month ago

    Phoenix, United States Modigent Full time

    Job DescriptionJob DescriptionTITLE: Start-up Technician IIIThe Start-up & Warranty Service Technician III must have an EPA Certification. The Service Start-up Technician III is expected to be proficient in the area of start-up and warranty, must be able to continually enforce safety to the highest standards. Must be able to work in extreme heat...

  • Senior Project Manager

    4 days ago

    Phoenix, United States O'Connor Construction Management Inc. Full time

    Description OCMI, Inc. (OCMI) is a full service, independent construction management company with over 40 years' experience in the industry. We have offices in Dallas, Las Vegas, Seattle, Charlotte, Washington D.C., and throughout California, serving a broad range of markets: Federal Government, Infrastructure, Energy, Education, Hospitality, Healthcare, and...

  • Installation Coordinator

    4 days ago

    Phoenix, United States Express Flooring Full time

    Job DescriptionJob DescriptionExpress Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional...

  • Senior Project Manager

    4 days ago

    Phoenix, United States Daksta | Connecting Mission Critical Talent Full time

    The Senior Project Manager possesses the knowledge and skills to take charge of larger or more intricate projects, potentially overseeing other project managers, responsible for their effectiveness and ensuring projects are completed in accordance with contract documents. Additionally, they offer direction to designated project teams, occasionally serving as...

  • HVAC Installer

    4 weeks ago

    Phoenix, United States Kevin's Plumbing and Heating Full time

    Job DescriptionJob Description**This Position is Located in Minot, ND - Relocation is Required**Kevin's Plumbing and Heating - Minot, North Dakota - is looking for HVAC Installers to join our team!Kevin's Plumbing and Heating has proudly been servicing the Minot Community for over 30 years. We are equipped to handle any job, from household...

  • Senior Project Manager

    5 days ago

    Phoenix, United States Daksta | Connecting Mission Critical Talent Full time

    The Senior Project Manager possesses the knowledge and skills to take charge of larger or more intricate projects, potentially overseeing other project managers, responsible for their effectiveness and ensuring projects are completed in accordance with contract documents. Additionally, they offer direction to designated project teams, occasionally serving as...

  • Senior Project Manager

    4 days ago

    Phoenix, United States Daksta | Connecting Mission Critical Talent Full time

    The Senior Project Manager possesses the knowledge and skills to take charge of larger or more intricate projects, potentially overseeing other project managers, responsible for their effectiveness and ensuring projects are completed in accordance with contract documents. Additionally, they offer direction to designated project teams, occasionally serving as...

  • Regional Installation Manager

    2 weeks ago

    Phoenix, United States Arizona Shower Door Full time

    About the Role: This position is responsible for overseeing and training the infield Install team members who are responsible for measuring and installing custom made shower doors for a variety of customer channels. Job duties include on-boarding and assessing new installers, assisting in installation troubleshooting, R&D of new products, developing and...

  • Practice and Program Manager

    2 days ago

    Phoenix, United States State of Arizona Full time

    DEPARTMENT OF CHILD SAFETY - The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown...