Scheduler- Lead

3 weeks ago


San Antonio, United States UT Health San Antonio Full time

Job Summary:

Under minimal supervision, leads and coordinates Scheduling staff to ensure all elements of scheduling/registration has been completed prior to the date of the appointment. Responsible for being knowledgeable of multiple providers and special requests as a lead for one or more clinics. May be responsible for position orientation and training new staff while also having responsibility for front desk support.

Job Duties:

* Leads and coordinates access center staff; works, monitors and reports on all work queues in Epic for clinical enterprise.
* Calls and schedules referred, bumped and pending patients into necessary clinics/specialties.
* Verifies all elements of registration and insurance information for established patients at each point of patient contact, updating when necessary; reviews patient's insurance coverage and requested services, notifies patient of required service authorization or referral, and explains the patient role in the referral process.
* Schedules appointments in computer system following procedures; completes all necessary fields including but not limited to: appointment notes (complete reason for visit), referral source, Primary Care provider, preferred language; assigns correct coverage and guarantor.
* Reviews copay amount (specific for scheduled service) and any outstanding balance with patient.
* Answers questions from access center staff.
* Performs all other duties as assigned.

Education:

High school diploma or GED is required.

Experience:

Five (5) years of related experience is required. Clinical experience is preferred.


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