Room Service Server

3 weeks ago

Miami Beach, United States Loews Hotels Full time

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

Room Service:

* Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required
* Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements
* Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
* Delivers Room Service Orders to guestroom in a timely manner
* Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner
* Obtains proper charge authorization or payment for orders delivered
* Completes all necessary paperwork accurately and legibly
* Picks up soiled Room Service trays and carts from guestrooms and corridors as needed
* Cleans and maintains Room Service area and equipment
* Delivers amenities to guestrooms

Refreshment Pantry:

* Inventories guest room Refreshment Pantries to determine consumption by guest
* Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account
* Replenishes Refreshment Pantry items consumed
* Inspect Refreshment Pantry contents and maintains freshness of product
* Cleans and maintains refreshment pantry appearance to established standards
* Removes consumed amenity items and/or Room Service trays from guest rooms
* Completes DND/No Service, inventory and in-house guest list paperwork and reports
* Communicates discrepancies regarding Refreshment Pantry usage to Captain
* Restocks and rotates Refreshment Pantry attendant cart supplies

Guest Valet:

* Retrieves orders for processing of guest valet from guest rooms according to hotel policy
* Verifies accuracy and completeness of information on valet ticket received from guest
* Completes necessary log entries to record receipt of guest valet order
* Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner
* Organizes cleaned and processed guest valet orders for return to guest
* Inspects and verifies completeness of valet order being returned to guest
* Returns completed valet orders to guest room according to established hotel procedure
* Completes required log entry to document return of guest valet order to room
* Files valet reports appropriately for documentation and review as necessary

General:

* Completes required set up / preparation, at beginning of shift
* Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor
* Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
* Performs delivery, placement and any required set up of amenities and/or equipment requested by guest
* Completes assigned closing duties at end of shift
* Other duties as assigned

General

* Promotes and applies teamwork skills at all times
* Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
* Is polite, friendly, and helpful to guests, management and fellow employees
* Executes emergency procedures in accordance with hotel standards
* Complies with required safety regulations and procedures
* Attends appropriate hotel meetings and training sessions
* Maintains cleanliness and excellent condition of equipment and work area
* Complies with hotel standards, policies and rules
* Recycles whenever possible
* Remains current with hotel information and changes
* Complies with hotel uniform and grooming standards

Qualifications

* High School diploma or equivalent
* One plus years experience as Food Service /Room Service Attendant in quality food service/hotel operation
* Thorough knowledge of quality food service techniques and standards
* Exceptional guest service attitude and abilities
* Ability to lift and carry food service trays weighting 35+ pounds
* Ability to work flexible schedule to include weekends and holidays

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