Lobby Greeter

Company Description

Job Description

Job Responsibilities:

* Actively promotes and uses the company's core values to lead by example when interacting with employees and guests.
* Responsible for maintaining the Wynn standards of service with guests and coworkers at all times.
* Ensures consistency of all guest and employee interactions are in accordance with Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services.
* Must be able to complete a high volume of guest interactions on a daily basis.
* Knows and adheres to Wynn policies and procedures.
* Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues in a timely manner and within limits of authority.
* Understands and is well-versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. With an extensive focus on room types and amenities.
* Provide escorts to the respective guest rooms or requested locations.
* Ability to maintain the ambiance of the Tower Suites Lobby; includes managing queues, greeting guests, and providing a welcome refreshment or amenity.
* Assists with storing guest luggage; when necessary.
* Basic knowledge of Property Management System.
* Extensive knowledge of HotSOS.
* Accurately completes checklists and reports associated with specific shifts.
* Responsible for thorough and timely completion of special projects/assignments.
* Assists in any Front Office role or department needed based on business demands.
* Solution oriented, avoids conflict and gossip, stays on task and promotes teamwork.
* Takes ownership for the upkeep, maintenance and cleanliness of all areas within the properties.
* Works with safety as a priority, and follows department and company safety standards.
* Attends required training classes, meetings and company functions.
* Responsible for providing support to the Front Office Management Team.

Qualifications

Job Requirements:

* Must be at least (21) years of age.
* Combination of education equivalent to graduation from high school (high school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
* Must possess excellent English communication skills, both verbal and written. Additional foreign language preferred.
* Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude.
* Must be able to work proficiently within a team environment and disciplined to work without constant guidance and supervision.
* Must be available to work all shifts including, day, swing and overnight and be able to flex schedule based on business demands.
* Must be able to work effectively in stressful, high-pressure situations.
* Must be extremely well groomed and possess a professional attitude.
* Must be well refined in both demeanor and actions.
* Must have an open mind and willingness to learn new processes and concepts.
* Must maintain the highest levels of confidentiality regarding guests and staff.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.