Service Advisor

3 weeks ago

Augusta, United States CSRA Fleetcare Full time
Job Type

Full-time

Description

Matthews Motors is currently looking for a dedicated service writer to act as the liaison between our company and our customers. The service writer's responsibilities include ensuring the customer's needs are filled, coordinating transactions between the company and the customer, and performing cost and time estimates for those transactions. The service writer will track repairs and the causes of problems, schedule the most appropriate service technician, and process the customers' warranties.
To be a successful service writer, you should possess excellent customer service and communication skills. You should also have the ability to translate customers' non-technical descriptions and relate them in a comprehensive and thorough report to the service team.

Service Writer Responsibilities:
  • Developing strong customer relationships through the successful management of products and service delivery.
  • Maintaining computerized client's profile information.
  • Procurement of parts
  • Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the client to arrange appointments.
  • Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Diesel Technician.
  • Conveying all necessary information regarding costs, parts, work, and Technicians to the clients and management.
  • Meeting with clients to discuss their requirements and relaying those requirements to the Diesel Technicians.
  • Contacting clients in the case of additional work to relay the details and extra costs.
  • Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Diesel Technicians.
  • Checking warranties and insurance.
  • Releasing repaired equipment to the clients and explaining the work done and costs accrued to the client to ensure their satisfaction and repeat business.

Requirements

  • A high school diploma or equivalent.
  • Work experience and product knowledge is advantageous.
  • Computer literacy and knowledge of office software programs.
  • Excellent communication and customer service skills.
  • Strong record-keeping skills.
  • The ability to understand and relate technical issues to the service team from customers' non-technical descriptions.

  • Service Technician

    4 weeks ago

    Augusta, United States Blanchard Equipment Company, Inc Full time

    Job DescriptionJob DescriptionService TechnicianPosition Specifics:Department: ServiceReports to: Service Manager or Service Location ManagerSupervises: NonePurpose:Performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager,...

  • Block Advisors Tax Advisor

    4 weeks ago

    Augusta, United States CareerBuilder Full time

    What you'll bring to the team... * Build year-round client relationships * Provide tax preparation, tax audit support and tax planning year-round * Create confidence in our clients by conducing tax interviews face to face and through virtual tools - (video conferencing, phone, chat, email) * Generate business growth, increase client retention, and offer...

  • Customer Service and Sales Remote

    2 weeks ago

    Augusta, United States HMG Careers Full time

    About the job Customer Service and Sales Remote We are a rapidly growing company actively searching for dedicated and driven individuals from across North America to join us as life insurance benefits advisors in providing outstanding customer service and support to our client base. You will work remotely to serve clients and offer valuable advice and...

  • IT Network Services Manager

    4 weeks ago

    Augusta, United States CareerBuilder Full time

    Header Reports to: Senior Manager of Infrastructure Location: Multiple CT, NY, and ME The base salary range for this position is dependent upon experience and location, ranging from $118,000 TO $147,500. Responsibilities The Operational Smart Grids Manager of Network Services will be responsible for the operation of the OT (Operational Technology) network...

  • Trust/Investment Officer

    2 weeks ago

    Augusta, United States Security Federal Full time

    Job Type Full-time Description Assists customers with investments and trust services. Daily administration and interaction with Trust Department clients. Annual review of accounts. Acts as liaison with bank branches to generate leads and cross referral opportunities of banking products and services. Build relationships with CPAs, Attorneys, Investment...

  • contract specialist

    2 days ago

    Augusta, Maine, United States Army National Guard Units Full time

    This position is located at Joint Force Headquarters - United States Property and Fiscal Office (USPFO) Purchasing and Contracting office or an ANG Base Contracting Office. The primary purpose of this position is to ensure successful market research, acquisition planning, contract award, contract performance management, and interpretation of contract law in...

  • Veterinary Medical Officer

    1 month ago

    Augusta, Maine, United States Department Of Veterans Affairs Full time

    Summary The facility is the central coordinating point for active research projects sponsored by the VA National Institutes of Health, federal agencies, pharmaceutical companies and private or nonprofit research foundations. The complex, dynamic nature of VA research, its sensitive data, and that several agencies have oversight regarding research activities...

  • Fitness Director

    2 days ago

    Augusta, United States Elevate Fitness Coaching Full time

    Job Purpose: To oversee the personal training department and Push program within a specific Elevate Fitness Coaching location This encompasses new client acquisition, client retention, managing departmental staff, Push marketing and class member acquisition and retention. Primary Duties: Effectively manage Elevate Fitness Coaching business operation in a...

  • Fitness Director

    4 days ago

    Augusta, United States Elevate Fitness Coaching Full time

    Job DescriptionJob DescriptionJob Purpose:To oversee the personal training department and Push program within a specific Elevate Fitness Coaching location This encompasses new client acquisition, client retention, managing departmental staff, Push marketing and class member acquisition and retention. Primary Duties:Effectively manage Elevate Fitness Coaching...

  • Experienced Technician

    4 days ago

    Augusta, United States Murphy Auto Group DBA MIRACLE TOYOTA Full time

    Job DescriptionJob DescriptionAbout Us:We are a family-owned dealership. We want to be a part of the community, not just another new and used car dealer. We have a mission statement that is the foundation of our philosophy:"Meeting Expectations is our business, Exceeding them is our Goal"We know everyone has a choice and everyone has expectations, we also...

  • Health System Specialist

    4 weeks ago

    Augusta, United States Veterans Health Administration Full time

    Summary The incumbent is assigned to the Medical Staff Office (MSO), which is under the Chief of Staff at a VA Medical Center (VAMC) and is responsible for providing administrative and technical direction and support to the credentialing and privileging (C&P) operations. The C&P Specialist is aligned to and supervised by the C&P Manager. The MSO is...

  • Director of Software Engineering

    4 days ago

    Augusta, United States Marriott Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) Marriott Director of Software Engineering - Web in Augusta , Maine Job Number 24040048 Job Category Information Technology Schedule Full-Time Located Remotely?...

  • Dir- Marketing

    3 days ago

    Augusta, United States Marriott Full time

    Marriott Dir- Marketing & Operations Augusta , Maine Apply Now Additional Information Director of Marketing and Operations, The Ritz-Carlton Leadership Center Job Number 24067431 Job Category Human Resources Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Ritz-Carlton Leadership Center is a for-profit, external...