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Acima Store Manager

4 months ago

Harrisburg, United States RAC Brands Full time
Job Description

Acima Store Manager

Who We Are

At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the Lease-To-Own space where we offer customers the ability to acquire their dream products without the constraints of traditional Financing. At Acima we currently have over 30,000+ retail partners and are growing daily Through innovation, integrity, and dedication to customer satisfaction, we are the premier choice for leasing services, enriching the lives of our customers one lease at a time.

The Role

The Store Manager is one of the most influential roles for Acima in the retail partner stores' day to day operations. The Store Manager is responsible for the management of all activities within an assigned retail partner. The Store Manager is required to maximize store revenue and profits through efficient management of all store activities, including the selection, training, and ongoing development of coworkers within the store. The Store Manager is also responsible for meeting the sales goals of the store and improving processes to increase store sales. This role will be performed in one of our retail partner store locations.

Compensation

The Store Manager position is paid a salary in accordance with Acima's usual payroll procedures. In addition to a salary, the Store Manager position may be eligible for various bonus and/or incentive programs in effect. To be eligible to receive bonuses or incentives, the Assistant Store Manager must be actively employed and meet all other requirements established in the bonus or incentive plan; unless otherwise required by applicable state or local law

Key Responsibilities

Management and Leadership

  • Manage and direct the work of all store coworkers on a day-to-day basis
  • Motivate, evaluate, coach, and counsel Acima store coworkers including holding coworkers accountable for performing duties and following company policies by issuing discipline up to and including termination
  • Nurture, identify, and recommend coworkers for promotion to Store Manager and Assistant Store Manager positions
  • Establish partnerships with store personnel to generate referrals and educate them on the rental and lease process
  • Train, supervise, and assess coworkers' dedication to exceptional customer service
  • Utilize discretion and judgment in day-to-day management duties with respect to store personnel, sales, and customers
  • Enhance coworkers' sales and account management skills through ongoing training and coaching

  • Promptly address and resolve coworker and customer issues and complaints to maintain consistent customer satisfaction and friendly service
  • Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues
  • Recruit, interview, and hire coworkers for the store

Sales:

  • Establish and track daily and weekly sales objectives
  • Supervise and guide coworkers in sales activities
  • Facilitate the conversion of rental and lease agreements with customers and potential customers and oversee sales outcomes to ensure revenue growth.
  • Address challenging accounts requiring managerial intervention
  • Authorize customer commitments
  • Supervise coworkers in day-to-day completion of job duties
  • Effectively communicate and promote the accessibility, flexibility, and convenience of Acima's leasing services to potential customers
  • Educate customers on lease terms and delivery protocols, review overdue accounts, and engage with customers to encourage timely payments.
  • Oversee sales and account operations
  • Guide customer interactions on leasing options, ensuring clarity on payment terms and top-notch service

Job Requirements:

  • Must be at least 18 years of age
  • High school diploma or GED
  • Individuals with a proven track record of success in retail sales management

  • Strong leadership skills with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office Suite and other relevant software applications
  • Knowledge of inventory management and merchandising principles
  • Familiarity with rental or leasing industry practices is a plus
  • Organized, with time-management skills and the ability to multi-task
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Consistent in-person attendance to lead and manage store operations

Why Work For ACIMA/A-Now?

  • Great Benefits Medical, Dental, Vision, life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Accounts, 401(k) Savings Plan w/company match, Paid Time Off, Legal Insurance, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan
  • Award Winning Culture
  • Career Growth Opportunities
  • Weekly Pay
  • Discounts from Acima partners

Expected Hours of Work

This is a full-time position. The days and hours of operation are Monday through Sunday. The days and hours that you will work will vary but will include evenings and weekends.

Physical Demands

While performing the duties of this job, the Store Manager is regularly required to talk and listen to coworkers and customers. This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing from time to time throughout the day.

Acima is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.