Unemployment Claims Associate
3 weeks ago
About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .
Position Summary
The Unemployment Claims Specialist will under moderate supervision, provide client support, including education on the UE claims process. Gather and compile documents, prepare written responses to state agencies and work with client contacts to conduct necessary research for detailed facts. Meeting deadlines and compliance per state specific regulations in all 50 states.
Essential Duties and Responsibilities
* Provide excellent client support, including education on the claims process.
* Daily telephone communication with clients to gather separation details, prepare case, and submit to back to state, meeting state specific regulations and deadlines.
* Provide client consultation on rules and regulations.
* Provide client training on response platforms, as necessary.
* Organize data and utilize established tracking mechanisms to ensure compliance with all 50 state agencies.
* Work as an individual contributor within a team of Specialists.
* Work closely with Strategic Relations Rep to ensure a coordinated effort to positively impact client record keeping, termination practices, and documentation practices.
* Other duties as assigned to increase client satisfaction, improve upon a product or process, improve efficiencies, and support the daily service level goals.
Knowledge, Skills, and Abilities
* General understanding of principles, and procedures of unemployment compensation filing.
* A strong drive to deliver exceptional client support to both external and internal customers.
* A flexible, positive attitude, and a strong team spirit.
* Negotiation and persuasion skills in adversarial situations.
* Ability to adapt to changing environment.
* Ability to communicate clearly, concisely, and proactively, both verbally and in writing.
* Ability to work in modern office methods, practices, procedures, and equipment.
* Familiarity with Microsoft Office applications.
* Treat sensitive and confidential information responsibly.
* Continuously demonstrate professionalism and good character.
* Act with urgency, adaptability, kindness, and resourcefulness.
* Manage time to support projects and deadlines.
* Display discretion and good judgement.
Education & Experience
* High School diploma or equivalent is required.
* 2 years of unemployment claims experience, or 2 - years basic experience in a PEO or payroll-heavy environment.
* Previous experience implementing new processes highly desired.
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