Virtual Reservations Specialist

3 weeks ago


Atlanta, United States Booking with Brooke Full time

We are currently seeking a Virtual Reservations Specialist to join our team and assist in managing reservations and bookings for our clients.

Job Description:

As a Virtual Reservations Specialist, you will be responsible for handling all aspects of reservations and bookings for our clients in a remote capacity. You will work closely with customers to ensure their needs are met and provide exceptional service throughout the reservation process.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat regarding reservations and bookings.
  • Process reservation requests accurately and efficiently.
  • Coordinate with clients and internal teams to ensure availability and confirm bookings.
  • Provide information to customers regarding pricing, availability, and policies.
  • Assist customers with modifying or canceling existing reservations when necessary.
  • Handle customer complaints or issues with professionalism and empathy, striving to find satisfactory resolutions.
  • Maintain accurate records of reservations and customer interactions in the database.
  • Collaborate with other team members to optimize processes and improve customer satisfaction.

Requirements:

  • Proven experience in a customer service role, preferably in reservations or hospitality.
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail and accuracy in data entry.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Ability to work independently and remotely with minimal supervision.
  • High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus.

Benefits:

  • Remote work opportunity
  • Travel and Entertainment Discounts
  • Opportunities for professional development and advancement

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