Virtual Reservations Specialist
3 weeks ago
We are currently seeking a Virtual Reservations Specialist to join our team and assist in managing reservations and bookings for our clients.
Job Description:
As a Virtual Reservations Specialist, you will be responsible for handling all aspects of reservations and bookings for our clients in a remote capacity. You will work closely with customers to ensure their needs are met and provide exceptional service throughout the reservation process.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat regarding reservations and bookings.
- Process reservation requests accurately and efficiently.
- Coordinate with clients and internal teams to ensure availability and confirm bookings.
- Provide information to customers regarding pricing, availability, and policies.
- Assist customers with modifying or canceling existing reservations when necessary.
- Handle customer complaints or issues with professionalism and empathy, striving to find satisfactory resolutions.
- Maintain accurate records of reservations and customer interactions in the database.
- Collaborate with other team members to optimize processes and improve customer satisfaction.
Requirements:
- Proven experience in a customer service role, preferably in reservations or hospitality.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy in data entry.
- Ability to multitask and prioritize in a fast-paced environment.
- Ability to work independently and remotely with minimal supervision.
- High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus.
Benefits:
- Remote work opportunity
- Travel and Entertainment Discounts
- Opportunities for professional development and advancement
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