Customer Service Representative
2 weeks ago
Pay Range: $21hr - $23hr
Requirements:
- Performs customer service duties in accordance with department and company objectives.
- Acts as liaison between customers and the company to facilitate sales and the resolution of account or service problems.
- Provides customers with information about products and services.
- Solicits and maintains favorable contacts with current and potential key accounts.
- Develops relationships with internal and external customers that will benefit the overall business plan.
- Builds good relationships with internal and external customers that will benefit company objectives to maintain and increase market share.
- These areas include but are not limited to timely quotes to customers, customer schedule changes and delivery issues in production.
- Follow-up on quotes and determine why business is lost (i.e., Pricing, lead-time, or delivery).
- Order entry, Sales Order buddy check, Quote entry, Customer Feedback entry
- Minimum 3 years experience with customer service/sales preferably in a manufacturing environment.
- High school diploma or GED.
- Must have strong interpersonal and communication skills.
- Must be proficient in Microsoft Word, Excel, & Outlook.
- 50+ Words per Minute.
- Able to understand blueprints and technical data.
- Be familiar with international accounts and export regulations.
- Be familiar with distributor accounts and specifics regarding distributor agreements and procedures.
- Be familiar with OEM/Engine accounts and specifics regarding the product and procedures.
- Extensive experience with MRP and ERP systems preferred.
- Familiarity with HFS systems (COP, CPQ, CRM, GCS) preferred.
- Experience in aerospace manufacturing and/or fasteners industry.
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