Customer Service Representative

2 weeks ago


Torrance, United States CYNET SYSTEMS Full time
Job Description:

Pay Range: $21hr - $23hr

Requirements:
  • Performs customer service duties in accordance with department and company objectives.
  • Acts as liaison between customers and the company to facilitate sales and the resolution of account or service problems.
  • Provides customers with information about products and services.
  • Solicits and maintains favorable contacts with current and potential key accounts.
  • Develops relationships with internal and external customers that will benefit the overall business plan.
  • Builds good relationships with internal and external customers that will benefit company objectives to maintain and increase market share.
  • These areas include but are not limited to timely quotes to customers, customer schedule changes and delivery issues in production.
  • Follow-up on quotes and determine why business is lost (i.e., Pricing, lead-time, or delivery).
  • Order entry, Sales Order buddy check, Quote entry, Customer Feedback entry
  • Minimum 3 years experience with customer service/sales preferably in a manufacturing environment.
  • High school diploma or GED.
  • Must have strong interpersonal and communication skills.
  • Must be proficient in Microsoft Word, Excel, & Outlook.
  • 50+ Words per Minute.
  • Able to understand blueprints and technical data.
  • Be familiar with international accounts and export regulations.
  • Be familiar with distributor accounts and specifics regarding distributor agreements and procedures.
Preferred Qualifications:
  • Be familiar with OEM/Engine accounts and specifics regarding the product and procedures.
  • Extensive experience with MRP and ERP systems preferred.
  • Familiarity with HFS systems (COP, CPQ, CRM, GCS) preferred.
  • Experience in aerospace manufacturing and/or fasteners industry.


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