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Call Center Agent

4 months ago

Warrensville Heights, United States Window Nation Full time

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

The Call Center Agent reports to our Call Center Team Lead and is responsible for handling inbound and outbound calls with our prospective customers, always taking a friendly, professional and ethical approach. The Call Center Agent will follow a script to determine the potential customer's need for our products and services, while building excitement and urgency to partner with Window Nation.

Core Role Responsibilities

* Handle a high volume of inbound and outbound calls, setting appointments for our sales team
* Exercise judgment and make timely decisions to promote smooth workflow
* Overcome customer objections to maximize the quality and quantity of sales appointments
* Manage appointments for the sales team including rescheduling, and cancelations
* Adhere to a proven script to set customer sales appointments
* Make decisions on lead eligibility by qualifying lead requirements
* Enter data in our system with the highest level of accuracy

Basic Qualifications

* High School Diploma, GED, or equivalent
* 1+ years in a food service or customer service-oriented field

Preferred Qualifications

* Proficiency in Microsoft Office
* Experience with MS Dynamics
* Proven ability to be successful in a fast paced, dynamic environment
* 1+ years of telemarketing experience
* Availability between 8:00 AM to 8:30 PM and on weekends

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.