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Hotel Front Desk Supervisor-Full Time(Bettendorf)
4 months ago
Supervise the daily operations of the hotel front desk to ensure guest have a favorable experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Complete team member schedules for the department.
* Process incoming and outgoing reservations.
* Ensure timely and friendly guest check-in/check-out process.
* Set-up room blocks.
* Verify transactions for accuracy and correct errors as needed.
* Coach and counsel team members.
* Other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
* Strong oral and written communication skills.
* Microsoft Word and Excel experience
* Ability to operate office equipment and multi-line phones.
* Perform under pressure in an interruptive environment.
* High School Degree or GED equivalent preferred.
* Must be able to obtain a valid state gaming license.
PHYSICAL DEMANDS & WORK ENVIRONMENT
* Ability to stand for long periods of time.
* Frequent pushing, pulling, bending and walking.
* May be subject to smoking environment, moderate noise and bright lights.