Client Engagement Specialist

1 month ago

Brentwood, United States Groups360 Full time

HYBRID

Who we are: Groups360 is a booking engine for meeting space founded in 2014 by former Gaylord Entertainment executives Dave Kloeppel and Kemp Gallineau. Groups360 was created with a singular goal - to empower meeting planners by bringing innovation, transparency, and simplicity to the decades-old problem of booking groups. The company's technology, GroupSyncTM, enables suppliers to distribute inventory, engage with planners, and optimize group revenue. GroupSync also equips planners to search and shop hotels worldwide and book rooms and space directly, online, or through a simplified RFP process. GroupSync is the first distribution channel to offer online booking for both group hotel rooms and meeting space. Groups360 has offices in Nashville, London, and Singapore.

Our Partners: In 2019, major hospitality players Accor, Hilton, IHG and Marriott, invested a combined $50 million in Groups360 to help fuel instant-booking development. In 2022, the world's largest alternative asset manager Blackstone Innovations Partners, New York Hedge fund Fir Tree Partners, and property and technology investment firm, Zigg Capital invested a combined $35 million in Groups360 to help drive the industry wide transformation, making group travel simple.

Life at Groups360: Groups360 is an innovative, high-growth company with offices in Nashville, London and Singapore. Groups360 is an equal opportunity employer, and our dedication to promoting diversity, multiculturalism and inclusion is reflected in the foundation of all we do.

Who we're looking for: The demand for Groups360 products and services is at an all-time high. So, we are looking for ambitious, self-starters who want to impact the $1 trillion meetings and events industry. Successful team members have been those with the desire to be a part of a high- growth team and organization that finds and solves problems individually and as part of a team. If you're looking to be a part of a fast-paced, highly motivating and rewarding environment at the intersection of hospitality and technology, then your next career starts here

The role: The Client Engagement Specialist is responsible for onboarding and training of new clients, working with existing clients and maintaining ongoing engagement and services within Groups360's platform. This position will also focus on building relationships and providing first-class service to The Company's customers by utilizing in-depth knowledge of Groups360's proprietary technology.

What you will do:

* Responsible for onboarding and training of new customers to ensure a smooth and timely onboarding.
* Communicate with clients to coordinate and facilitate onboarding and training, building a strong customer relationship foundation.
* Accountable for utilizing Salesforce to onboard, document and address requirements and records.
* Work directly with customer success to assist in resolving and documenting customer issues and escalated incidents.
* Provide clients with suggestions and recommendations to maximize client's effectiveness on the platform.
* Facilitate client contract renewals.
* Responsible for making outbound calls to existing customers and fielding inbound calls to foster greater engagement from users and address various customer-related needs.
* Partner with hotels to ensure a timely response to RFPs on behalf of clients.
* Educate and upsell clients on additional Groups360's suite of products.
* Maintain customer communication of incidents from reporting until resolution, proactively engage with other teams as needed, and set customer expectations accordingly.
* Conduct demos for future and existing customers to demonstrate application capabilities, providing suggestions and recommendations to maximize client's effectiveness with the platform.
* Monitor ongoing and recorded phone calls, chats, and emails, and provide guidance, feedback and assistance to team members ensuring maxim performance.
* Create, modify, and monitor support cases from customers and both internal and external partners.
* Partner with the Client Engagement Managers and Director of Customer Success on customer feedback to assist in improving Groups360's roadmap.
* Maintain in-depth working knowledge of systems, services, and processes.
* Analyze customers' needs and provide feedback to the Director of Customer Success regarding service failures or customer concerns; document technical issues using Salesforce to ensure a rapid resolution.
* Achieve and surpass targeted goals set by the Director of Customer Success.
* Other duties as assigned.

Education and experience:

* Bachelor's degree or the equivalent number of years of experience preferred.
* 2- 4 years Customer Service, Sales or Business Development experience required.
* Salesforce experience a plus.

Additional eligibility qualifications:

* Excellent verbal, written and group communication and presentation skills; ability to utilize communication skills to effectively influence across functions and business units as well as across different leadership levels.
* Excellent organizational & analytical skills and ability to multi-task in a fast-paced environment.
* Results-driven and execution-oriented personality, ready to take ownership and get results.
* Strong empathy for customers and a passion for revenue and growth.
* Proficiency in Microsoft Office 365 Suite: Word, Excel, PowerPoint, Project, SharePoint.
* Other qualifications as required.

Core Business Hours: 8:00 a.m. to 5:00 p.m. M-F; these hours may vary depending upon your position and work requirements.

Status: Full-Time, Exempt

Location: Brentwood, TN, Hybrid (3 days in-office, 2 days remote).

(Company will not sponsor C2C or Work-related Visas)

Groups360 is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

  • Client Engagement Specialist

    1 month ago

    Brentwood, United States Groups360 Full time

    HYBRID Who we are: Groups360 is a booking engine for meeting space founded in 2014 by former Gaylord Entertainment executives Dave Kloeppel and Kemp Gallineau. Groups360 was created with a singular goal - to empower meeting planners by bringing innovation, transparency, and simplicity to the decades-old problem of booking groups. The company's technology,...

  • Client Services Specialist

    1 month ago

    Brentwood, United States BEAUTY BRANDS Full time

    Job DetailsJob Location120 - Brentwood, MOPosition TypeFull-Time/Part-TimeJob ShiftDayJob CategoryRetailDescriptionBeauty Brands is hiring a Client Service Specialist who is passionate about helping others, loves beauty products, and works well in a team environment. Our associates provide excellent customer service and help drive engagement that supports...

  • Manager, Client Lead

    1 month ago

    Brentwood, Tennessee, United States North Highland Full time

    REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN Do you have the skills, passion, and commitment to transform our clients for the better? Are you ready to be a changemaker? If so, join us. North Highland is the world's leading change and transformation consultancy. Simply put, we make change happen like no one else. And we're on...

  • Audit Specialist

    1 month ago

    Brentwood, United States LBMC Full time

    Job DescriptionJob DescriptionOPPORTUNITYThe audit specialist will be responsible for performing selected audit procedures to assist our audit teams and help ensure accurate and timely completion of engagements. Additionally, this position will support the assurance department in administrative tasks as needed. The ideal candidate will be someone who enjoys...

  • Implementation Specialist

    4 weeks ago

    Brentwood, United States TMT Full time

    Because we're a GROWING digital marketing agency in the IT Services industry, we are seeking a highly motivated and skilled Digital Implementation Specialist. In a nutshell, your job is delivering amazing customer service every day. You strive to provide extraordinary service. You go above and beyond the call of duty to delight our customers. You'll engage...

  • Implementation Specialist

    3 weeks ago

    Brentwood, Tennessee, United States TMT Full time

    Because we're a GROWING digital marketing agency in the IT Services industry, we are seeking a highly motivated and skilled Digital Implementation Specialist. In a nutshell, your job is delivering amazing customer service every day. You strive to provide extraordinary service. You go above and beyond the call of duty to delight our customers. You'll engage...

  • Implementation Specialist

    3 months ago

    Brentwood, United States TMT Full time

    Because we're a GROWING digital marketing agency in the IT Services industry, we are seeking a highly motivated and skilled Digital Implementation Specialist. In a nutshell, your job is delivering amazing customer service every day. You strive to provide extraordinary service. You go above and beyond the call of duty to delight our customers. You'll engage...

  • Implementation Specialist

    3 months ago

    Brentwood, United States TMT Full time

    Because we're a GROWING digital marketing agency in the IT Services industry, we are seeking a highly motivated and skilled Digital Implementation Specialist. In a nutshell, your job is delivering amazing customer service every day. You strive to provide extraordinary service. You go above and beyond the call of duty to delight our customers. You'll engage...

  • Manager, Client Lead

    1 month ago

    Brentwood, United States North Highland Full time

    REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN Do you have the skills, passion, and commitment to transform our clients for the better? Are you ready to be a changemaker? If so, join us. North Highland is the world’s leading change and transformation consultancy. Simply put, we make change happen like no one else. And...

  • Entry Level Client Manager

    1 month ago

    Brentwood, United States Zeal, TN Full time

    Here at Zeal TN, we are a passionate and driven team committed to making a meaningful impact on our community. We are seeking an Entry Level Client Manager to support our nonprofit clients, both new and existing, in their mission to expand their charitable reach. This role requires a proactive approach to innovative fundraising initiatives that enhance...

  • Client Services Associate

    1 month ago

    Brentwood, United States SageSpring Wealth Partners Full time

    Client Services Associate-Top Employer/Award-winning Culture/Full Benefits If you are eager to help people achieve their life's goals, passionate about your community, and want to work at a company with a strong, healthy work culture, we want to meet you! SageSpring Wealth Partners is seeking an exceptional client services professional to support...

  • Client Services Associate

    3 weeks ago

    Brentwood, Tennessee, United States Vaco Full time

    Our client in Brentwood, TN is in search of a Client Services Associate to join their team. This position offers great potential for career growth and a chance to be part of a dynamic team in the finance sector.The Client Services Associate role is a permanent position with a requirement for onsite presence.Responsibilities:Engage with potential and existing...

  • Recovery Specialist

    3 days ago

    Brentwood, United States Apex Recovery LLC Full time

    Job DescriptionJob DescriptionDescription:The Recovery Specialist’s role is to support others in recovery from a substance use disorder. TheRecovery Specialist will serve as a role model, mentor, advocate and motivator to recoveringindividuals in order to help prevent relapse and promote long-term recovery. The Recovery Specialistsupervises the treatment...

  • Recovery Specialist

    1 month ago

    Brentwood, United States Apex Recovery LLC Full time

    Job DescriptionJob DescriptionDescription:The Recovery Specialist’s role is to support others in recovery from a substance use disorder. TheRecovery Specialist will serve as a role model, mentor, advocate and motivator to recoveringindividuals in order to help prevent relapse and promote long-term recovery. The Recovery Specialistsupervises the treatment...

  • Marketing Specialist

    1 day ago

    Brentwood, United States Ardent Corporate Full time

    Overview Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and...

  • Marketing Specialist

    1 day ago

    Brentwood, United States Ardent Health Full time

    Overview: Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and...

  • Client Services Representative

    1 month ago

    Brentwood, United States Kaman & Cusimano LLC Full time

    Job DescriptionJob DescriptionEstablished community association (condo/HOA law) firm that offers a tremendous opportunity for long term advancement and professional development opportunities is excited to add a client services representative to our dynamic and engaging Tennessee office that offers a tremendous opportunity to begin or continue a career in the...

  • Shared Services Specialist

    1 month ago

    Brentwood, United States IDR, Inc. Full time

    IDR is looking for a Shared Services Specialist for on of our biggest healthcare clients in the Brentwood, TN area! This will be a HYBRID, contract position! If you have customer support/administrative experience, please apply today!Responsibilities: Communicate with internal departments and/or vendors to resolve teammate account issuesAnalyze...

  • Admissions Specialist

    1 month ago

    Brentwood, United States Promises Behavioral Health, LLC Full time

    Position Summary The Admissions Specialist consults with potential clients to assess and provide recommendations for the appropriate program and/or facility to recommend for treatment, based on the client’s clinical presentation and needs. The Specialists facilitate tracking and documenting the disposition of potential clients from initial call,...

  • Software Support Specialist

    1 week ago

    Brentwood, United States Ncontracts LLC Full time

    Software Support Specialist Remote | Client Services | Full-Time WHO WE ARE Ncontracts provides comprehensive vendor, compliance, risk management, and lending compliance solutions to a rapidly expanding customer base of over 4,000 financial institutions in the United States. We help financial institutions achieve their compliance and risk management goals...