Service Advisor
3 weeks ago
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Description
Duties and Responsibilities:
* Responsible for understanding and complying with California Labor Code and all wage and hour laws, including but not limited to compensating employees for all hours worked; providing meal, rest, and recovery periods; and maintenance of accurate time records.
* Responsible for complying with all state and federal laws, including but not limited to equal employment; pay equity; harassment, discrimination, and retaliation; and reasonable accommodations.
* Greets customers and directs them to available technicians.
* Consults with Service Technicians regarding necessary repairs and possible alternatives to expensive repairs.
* Uses knowledge of company products and services to sell or provide in-depth information about available parts and service options to customers.
* Answers questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
* Provides customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
* Managing and overseeing the Dealership's workflow and schedule.
* Calls customers to advise them about service changes or car pick-up times.
* Maintains positive customer relationships to ensure repeat business.
* Ensures all details on services rendered and costs are related to customers and processes their payments.
* Serves as a liaison between with Service Technicians and customers about parts ordering and ensures parts are available when needed.
* Knows and practices the guidelines in the Bureau of Automotive Repair's "Write it Right" Manual.
Requirements
Qualifications:
* Prior experience in a customer-oriented environment.
* Must be capable of working in a fast-paced dynamic environment.
* Must be able to pass background check.
* Must have good driving record.
* Must have Class A (CDL) drivers' license.
* Must have basic knowledge of cars and maintenance.
* Must be willing to learn and expand knowledge.
Physical Demands:
* Must be able to lift, bend over, and stand.
* Must be to carry, push, pull 50 lbs.
Working Conditions:
* Must be able to work in an outside environment.
* Must be able to drive vehicles both small and big.
* May have to work in a noisy environment and in inclement weather conditions.
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