Lead Associate

3 weeks ago

New York, United States Y7 Studio Full time
Job Duties
  • Work as a team with Studio Associates and Instructors to facilitate smooth and successful class check-ins
  • Provide support and delegate tasks to other team members in daily needs and projects
  • Uphold company policies and procedures and approach all situations with respect and empathy
  • Ensure the Y7 brand aesthetic, energy and culture is maintained when the Studio Coordinator is away
  • Support Studio Coordinator in in-studio tasks and projects
    • Supply inventory and ordering
    • New Hire Training
    • Retail inventory management
    • Facilities checklists
    • Worksmith Management

  • Use Y7's internal communication systems (The Blueprint, Google Docs, etc.) to log updates, facilities issues and other concerns
  • Be an expert on Y7's operational systems, especially Mindbody, managing Membership Contracts and all client accounts accurately
  • Manage client accounts, follow-up, guest issues and email support, ensuring that each client has an exceptional experience
  • Facilitate client payments and ensure class rosters and client accounts are updated efficiently and in accordance with Y7's procedures in Mindbody
  • Confidently troubleshoot and problem solve for issues that arise in-studio
  • Regularly meet with in-studio leadership team to ensure alignment between leadership, studio, and teaching teams
  • Act as Manager on Duty in the absence of the Studio Coordinator.

Studio Operations
  • Ensure locations are stocked with all necessary supplies
  • Provide support and delegate tasks to other team members in daily needs and projects
  • Available for Emergency front desk shift Coverage
  • Uphold company policies and procedures and approach all situations with respect and empathy
  • Maintain the Y7 brand aesthetic, energy and culture
  • Collaborate effectively with all Y7 distributed leadership teams to ensure alignment with company-wide processes and procedures
  • Professionally and impartially manage conflict and find solutions that align with company values
  • Support other Leadership roles in maintaining studios spaces and addressing any issues in a timely manner
  • Maintain a clean and safe environment - responsibilities to include cleaning mats, studio room, lockers, surfaces, bathroom/locker rooms, and laundry

Systems Operations
  • Be an expert on Y7's operational systems, especially Mindbody, managing Membership Contracts and all client accounts accurately
  • Manage client communication, follow-up, guest issues and email support, ensuring that each client has an exceptional experience
  • Facilitate client payments and ensure class rosters and client accounts are updated efficiently and in accordance with Y7's procedures in Mindbody
  • Oversee the Studio Associate and Cleaning Staffs permanent schedules and ensure compliant timekeeping for biweekly payroll
  • Communicate any staffing updates and needs to the People Team & Operations Manager.
  • Use Y7's internal communication systems (The Blueprint, Slack, Bamboo, etc.) to log updates, facilities issues and other concerns, and to give and receive feedback with Studio Associates and Y7 Leadership
  • Provide superior community relations by being the point of contact for team members, assisting and supporting questions as needed

Requirements
  • Minimum of 15 hours per week, max 28 hours per week
  • Must have a flexible opening and closing availability
  • Required to work Friday and Saturday for a minimum of 6 hours
  • You are looked to by other Associates as an example of how to best do their jobs.
  • Must be eager to learn more about how our studios operate and contribute to their success.
  • Must be kind, confident, and effectively communicate information and policies to clients.
  • Must be ready to problem-solve as issues arise.
  • Take your time with detail-oriented tasks and make sure jobs are completed correctly.
  • Can confidently delegate tasks and help team members learn new aspects of their jobs.

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