Sr. Specialist, Customer Advocacy

2 weeks ago

Houston, United States LyondellBasell Industries Full time

LyondellBasell
Basic Function
Acts as fully dedicated individual contributor to small self-organized team of 3-5 members working on solving challenges related to LyondellBasell (LYB) customer experience, as part of LYB's Customer and Commercial Excellence (CCE) effort
Provides deep functional expertise required to deliver satisfactory product solutions and prototypes while maintaining broad interest in and knowledge of other functional areas
Delivers outputs iteratively and incrementally, in the form of working protypes, in advance of eventual hand-off
Collaborates with Project Owner to develop and prioritize product backlog prior to selection of new projects; determines scope and effort required
Makes decisions, as part of self-managing team; identifies impediments and escalates to Project Owner where appropriate

Roles & Responsibilities
Live Agile methods in the daily job, spreading Agile methods within the organization
Participates in all Agile ceremonies and uses artefacts (e.g. Product Backlog) appropriately
Works closely with Agile Project Owner to understand product backlog increments (PBIs)
Autonomously works on PBIs to develop working prototype and create a deliverable increment of 'product' every Sprint
Builds solutions to address the PBIs, adhering to standard Agile ceremonies and utilizing relevant artefacts
Takes shared ownership of the PBIs they work on and of the released prototype
Builds working prototypes with an incremental approach based on growing learnings and testing with consumers / customers
Showcases prototype to Agile leadership team and stakeholders during the Sprint Reviews
Runs new methods/practices for developing solutions, inspired by Agile methodologies (e.g., trial and error, co-creation with consumers, pilots for testing)
Coordinates with line manager to handover daily activity

Min. Qualifications
Bachelor's degree or equivalent required. Bachelor's or Advanced degree relevant to project scope, preferred.
Significant experience (3-5 years) of commercial experience, gained in Sales, Marketing and/or Supply Chain in the Petrochemical Industry
Strong track record of coordinating deliverables across multiple people within teams
Background can vary significantly based on team focus, but deep expertise within singular vertical (e.g., financial planning, manufacturing, supply chain management, etc.) required
Be a strong advocate for fostering creativity, innovation, problem solving and continuous improvement within the team.
Good interpersonal skills
Business focus to ensure value adding activities are captured and implemented
Fluent in written and spoken English
Another or more international languages much appreciated

Preferred Qualifications
Experience or familiarity with Agile methodology
Agile certification a plus
Pricing knowledge/experience a plus

Competencies
CollaboratesCultivates innovationCustomer focusDemonstrates courageDrives resultsEnsures accountabilityInstills trust and exemplifies integrity
We are LyondellBasell - a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy. Across all we do, we aim to champion our employees, and unlock value for customers, investors and society. LyondellBasell places high priority on diversity, equity and inclusion and is strongly committed to our planet, the communities where we operate and our future workforce. As one of the world's largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. For more information, please visit www.lyondellbasell.com or follow @LyondellBasell on LinkedIn.

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