Front Desk Agent

3 weeks ago


Alpharetta, United States Aimbridge Hospitality Full time

Job Summary

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS:

* High School diploma or equivalent required; College course work in related field helpful.
* Experience in a hotel or a related field preferred.
* Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
* Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful high pressure situations.
* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
* Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
* Must be able to work with and understand financial information and data and basic arithmetic functions.
* Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
* Ability to read comprehend and write simple instructions and/or short correspondence and memos
* Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
* An operational knowledge of Microsoft Office suite
* Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
* Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
* Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

*
* Approach all encounters with guests and associates in a friendly service oriented manner.
* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
* Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
* Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
* Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
* Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
* Handle requests for information mail and messages in an efficient and courteous manner.
* Answer guest inquires about hotel service facilities and hours of operation.
* Answer inquiries from guests regarding restaurants transportation entertainment etc.
* Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
* Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
* Obtain all necessary information when taking room reservations and follow rate quoting scenario.
* Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
* Have knowledge of and assist in emergency procedures as required.
* Handle check-ins and check-outs in a friendly efficient and courteous manner.
* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
* Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
* Use proper two-way radio etiquette at all times when communicating with other associates.
* As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
* Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
* Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Property Details

The Atlanta Marriott Alpharetta is located north of Atlanta city center, 4 miles from North Point Mall. It has an on-site Starbucks, and offers spacious air-conditioned rooms with flat-screen TVs.

All guest rooms include a work desk and a seating area. Guest will also have a satellite TV, a coffee-making facilities, and an iPod docking station.

Guests can enjoy steaks, seafood and sandwiches at 19 North. The Atlanta Marriott Alpharetta features a lobby bar and a market.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

* Now offering Daily Pay Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan



  • Alpharetta, United States Hilton Garden Inn North Alpharetta Full time

    .We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication...

  • Front Desk Agent

    5 days ago


    Alpharetta, United States IHG Full time

    **Your web browser (Chrome 88) is out of date.** **Front Desk Agent - Even Hotel Alpharetta Avalon Area** **Hotel Brand:** Even Hotels **Location:** United States, Georgia, Alpharetta **Hotel:** EVEN - Alpharetta (ATLEV) **Job number:** R190660 **Share:** At EVEN Hotels we provide a thoughtful lifestyle offering for travellers seeking more options to stay...


  • Alpharetta, United States Hilton Garden Inn North Alpharetta Full time

    Job DescriptionJob Description.We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Front Desk Agent

    3 weeks ago


    Alpharetta, United States Hyatt Place Alpharetta Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    4 weeks ago


    Alpharetta, United States Hospitality Ventures Full time

    ** Front Desk Agent** ** DoubleTree by Hilton Hotel Atlanta - Alpharetta, Alpharetta, GA** **Who this job will appeal to** A team player with a great with a smile and who absolutely LOVES people! **Benefits** * Medical / Dental / Vision * Short Term Disability / Long Term Disability / Life Insurance * 401k - 4% Match * Paid Vacation Days / Paid Sick Days *...

  • Front Desk Agent

    3 weeks ago


    Alpharetta, United States Hospitality Ventures Full time

    ** Front Desk Agent** ** DoubleTree by Hilton Hotel Atlanta - Alpharetta, Alpharetta, GA** **Who this job will appeal to** A team player with a great with a smile and who absolutely LOVES people! **Benefits** * Medical / Dental / Vision * Short Term Disability / Long Term Disability / Life Insurance * 401k - 4% Match * Paid Vacation Days / Paid Sick Days *...

  • Front Desk Agent

    4 weeks ago


    Alpharetta, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    3 weeks ago


    Alpharetta, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    4 weeks ago


    Alpharetta, United States Marriott Atlanta Alpharetta Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    2 weeks ago


    Alpharetta, United States Marriott Atlanta Alpharetta Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    4 weeks ago


    Alpharetta, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk Agent

    3 weeks ago


    Alpharetta, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk Clerk

    1 month ago


    Alpharetta, United States Comfort Inn Alpharetta Full time $12 - $15

    The Comfort Inn in Alpharetta GA is now hiring a full-time/part-time Front Desk/Guest Care Associate! We need a great customer-focused associate to join our front desk team to work on the Front Desk.We are looking for friendly and reliable candidates that like to feel appreciated for the quality job they perform. Our fun team of professionals works hard...

  • Front Desk Clerk

    3 weeks ago


    Alpharetta, United States Comfort Inn Alpharetta Full time $12 - $15

    The Comfort Inn in Alpharetta GA is now hiring a full-time/part-time Front Desk/Guest Care Associate! We need a great customer-focused associate to join our front desk team to work on the Front Desk.We are looking for friendly and reliable candidates that like to feel appreciated for the quality job they perform. Our fun team of professionals works hard...

  • Front Desk Associate

    4 weeks ago


    Alpharetta, United States Crunch Fitness - CR Holdings Full time

    Job DescriptionJob DescriptionFront Desk Associate​Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 60+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous...

  • Front Desk Associate

    3 weeks ago


    Alpharetta, United States Crunch Fitness - CR Holdings Full time

    Job DescriptionJob DescriptionFront Desk Associate​Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 60+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous...


  • Alpharetta, United States The Lash Lounge Alpharetta - Old Alabama Square Full time

    Job DescriptionJob DescriptionWe are looking for a highly motivated and experienced Lead Front Desk Sales Associate for The Lash Lounge in Alpharetta and Crabapple/Milton.Who we are:The Lash Lounge is the premier salon for lash extensions in the United States. Founded in Dallas, TX, The Lash Lounge offers a complete menu of services including tinting,...


  • Alpharetta, United States Johns Creek Spa Full time

    We are looking for an energetic, self motivated, reliable and positive Front Desk Coordinator/Sales person to become a permanent member part of our spa team. The primary role of a Front Desk Coordinator (FC) is to: - Sell salon massage/facial memberships, retail products, and gift cards - Schedule new and return appointments based on Guest preferences. -...


  • Alpharetta, United States Johns Creek Spa Full time

    We are looking for an energetic, self motivated, reliable and positive Front Desk Coordinator/Sales person to become a permanent member part of our spa team. The primary role of a Front Desk Coordinator (FC) is to: - Sell salon massage/facial memberships, retail products, and gift cards - Schedule new and return appointments based on Guest preferences. -...


  • Alpharetta, United States A Smile 4 U Full time

    Job Description We are growing! We are looking for an outgoing and professional Treatment Coordinator to add to our management team! We are located in beautiful downtown Alpharetta, open M-F from 6:30am - 3:00pm. The ideal candidate is..... Somebody with dental experience and working with front desk Ideally, somebody with a background in PPO...