Night Desk Clerk

Night Time Desk Clerk responsibilities include monitoring the security cameras and providing a welcoming atmosphere for residents in the Bonner Hall Lobby. The Desk Clerk will enforce the rules and policies as well as document policy violators and provide evening assistance for residents. The Night Time Desk Clerk works a total of 19 hours per week as follows: Thursday 11:30PM-5:30AM and Friday, Saturday 11:30PM - 6AM.

* Fosters community by being a reliable and friendly presence during the night, assisting in resolving minor conflicts or disturbances and reporting any concerns as indicated by procedures.
* Greets NCTC employees, residents and visitors in a friendly and professional manner. Monitors building entrances through Residence Hall Cameras.
* Enforces the visitation policy including the check in and check out process.
* Follows established procedures for emergencies
* Enforce housing policies by reporting housing violations and suspicious activities to the appropriate personnel.
* Performs administrative tasks by documenting any incidents, emergencies or notable observations; Reporting resident inquiries, service requests, and general information provided by residents.
* Addresses any observed or reported maintenance issues by reporting any issues per procedures.
* Conducts rounds by walking around common areas and hallways and ensuring areas are tidy, clear in order to provide accessibility.
* Relays messages, and information about services, facilities, and upcoming events to residents. Addresses inquiries (within their scope) and refers residents to appropriate personnel.
* Ensure cleanliness and tidiness of the designated area as well common areas by maintaining a neat, presentable and equipped desk with all the necessary supplies, forms and paper.
* Contributes to the overall success of Residence Life by performing other essential duties and responsibilities as assigned by the immediate supervisor.

Duties and Responsibilities:

* Monitors building entrances by: 1) Viewing Resident Hall cameras on the premises during their shift 2) Ensuring only authorized individuals enter the building 3) Ensuring compliance with security protocols 4) Enforcing check in and out procedures
* Follow established procedures for emergency situations by: 1) Calling the on-call for immediate, critical resident need 2) Assisting Residence Life Staff in protocols 3) Collaborating with NCTC personnel to maintain a safe environment.
* Enforce housing policies by reporting housing violations and suspicious activities to the appropriate personnel.
* Perform administrative tasks by documenting any incidents, emergencies or notable observations
* Reporting resident inquiries, service requests, and general information provided by residents.
* Addresses any observed or reported maintenance issues by reporting any issues to Residence Life staff per procedures.