Dispatcher II

Department/Unit: Protective Services

Shift: Second Shift/2pm-10pm/rotating off days

Hours/FTE: 40hrs/Week 1.0 FTE

Expected Starting Salary Range: $23.02 - $28.06

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's Hospital Has Been Named:

* The #1 Pediatric Hospital in the Nation - US News and World Report 2023
* One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work
* An LGBTQ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

Dispatcher Benefits

* Opportunities for advancement including pay increases
* Pension Plans
* 30 PTO Days
* Medical Coverage starting the first day of employment
* Referral bonuses for current employees to help grow our teams

SUBFUNCTION DEFINITION: Protects the organization's employees, properties and all items of value on premises from any preventable harm or danger. Develops security policies and procedures that comply with government guidelines and standards. Conducts investigations to protect organization assets. Responds to contingency events, including bomb threats, sabotage and severe weather conditions through on-site security force or with the assistance of government law enforcement agencies. Recommends hiring of outside security contractors as necessary and may oversee contract guard force.

REPRESENTATIVE RESPONSIBILITIES

Process Improvement

Improve organizational performance through recommending areas or approaches for improvement activities, performing new procedures, collecting data and providing input to the division for discussions. Ensure that work areas are organized and present a safe, accessible, effective and efficient environment for employees.

Communication

Monitor NOAA weather radio and weather radar for inclement weather information/alerts and communicate as necessary. Utilize Mass Notification system when receiving a request to send out a mass notification regarding security and other situations. Handle information calls from employees, visitors, and the general public who need general or security information. Appropriately direct callers as needed.

System Monitoring

Monitor, dispatch resources and communicate as required for a variety of systems. Monitoring these critical systems includes monitoring troubles in fire system ensuring proper documentation that is in compliance with Joint Commission standards and notification of maintenance. Monitor medical gases evaluating if switching to reserve or repair is needed. Receive Code Blues and based upon evaluation route to the appropriate response team. Also, included is evaluating alarms from the access control system and triaging door problems to determine appropriate response i.e., security officer, maintenance, security systems team, or with authorization the security integrator.

Support

Provide maintenance dispatch coverage. Control, and sign out master keys, maintenance vehicle keys, maintenance radio and other keys to authorized personnel as needed. Control and issue shredder bin keys to employees approved by their supervisor to retrieve documents mistakenly placed in bin. Utilize SAFE program to assign physical access and activate/deactivate badges based on established criteria, troubleshoot non-working badges. Cover garage intercom calls for parking and transportation, during breaks, absences, non-operational hours and 24-hour coverage on weekend and holidays. Dispatch escorts to the morgue.

Dispatch

Maintains the Computer Assisted Dispatch (CAD) to monitor location of officers at all CCHMC locations to determine availability for activities and for officer safety. Document calls/activity. Maintain radio communication with all officers. Dispatch officers for, but not limited to, distress calls, panic alarms, emergency calls due to disorderly, disruptive, combative or potentially violent individuals, security escorts, motorist assists, auto accidents, etc.

Required:

* High school diploma or equivalent
* 2 years of work experience in a related job discipline.

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).