DSD Dispatcher

3 weeks ago

La Vergne, United States ICEE Full time
Overview of Job Responsibilities:

ICEE DSD Dispatcher is required to be quick at multi-tasking. Must have the ability to retain information given. Must be able to work in a fast-paced environment and work as a team player. Ability to handle high call volumes from field personnel daily.

Strong organizational skills. Strong follow-up skills. Must type 45 wpm. Must have previous dispatching background in routing and mapping.

Qualities:

  • Strong attendance Record
  • Strong knowledge of Dispatch functions and work flow with all areas in Dispatch
  • Positive and friendly attitude
  • Ability to multi-task in a fast paced department with ability to follow through with each task given
  • Ability to work in a Team Environment and assisting fellow co-workers when needed
  • ability to adapt to ongoing changes in procedures and policies
  • Able to process high volumes of work on a daily basis with positive outcome
  • Strong knowledge in map reading with the understanding of routing calls

Job Duties:

  • Run daily reports for area Service Managers

  • Routing and scheduling of multiple Field Personnel daily

  • Handling priority accounts and managing work volume in each area

  • Calling Customers every day with updates and ETA's

  • Updating Field Managers daily with new calls and priority calls that come in

  • Communicating to Field Personnel constantly on phones, email, & PDA

  • Routing and re-routing calls sent to Technicians / Route Drivers on minute's notice

  • Closing out high volumes of calls

Shift Available: Monday - Friday, | 8AM- 5PM