Veterans Assistance Regional Manager

Supplemental Information

The Louisiana Department of Veterans Affairs is an Equal Opportunity Employer and State as a Model Employer (SAME) to promote diversity and inclusion in the workplace.

This position is located in Slidell, LA. The Veterans Assistance Regional Manager for the Southeast Region manages all parish Veterans' Contact Assistance programs in the region assigned. This incumbent will have 11 direct subordinates, and receives direct supervision from the Deputy Assistance Secretary for Contact Assistance.

The position will be filled by promotion of a permanent LDVA employee.

There is no guarantee that all applicants will be interviewed. The hiring manager has 90 days from the closing date of the announcement to make a hiring decision. Should you be selected for an interview, you will be notified by the contact information listed on your application.

AN IDEAL CANDIDATE SHOULD POSESS THE FOLLOWING COMPETENCIES:

* Acting with Ethics and Integrity: The ability to be consistent, honest, and a trustworthy steward of State resources.
* Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
* Demonstrating Accountability: The ability to accept ownership for your actions, behaviors, performance, and decisions.
* Displaying Expertise: The ability to exhibit specialized skills or knowledge gained from experience or training
* Displaying Professionalism:The ability to recognize how your actions impact the perceptions of both you and your organization.
* Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.
* Learning Actively: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.
* Solving Problems: The ability to discover solutions to problems.
* Thinking Critically: The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.
* Training Others: The ability to facilitate the acquisition of work-related knowledge and skills in an effort to improve employee performance.

To qualify for this position, you must be an honorably discharged veteran of the United States Armed Forces. Please attach a copy of your DD 214 Member 4 copy to this job posting.

A Resume will not be accepted in lieu of work experience. An application may be considered incomplete if the work experience and education sections are not completed. There is no guarantee that all applicants will be interviewed. Should you be selected for an interview, you will be notified by the contact information listed on your application.

No Civil Service test scoreis required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career and not the maximum amount we are allowed to pay a new hire.

Disqualification

While we encourage all interested applicants to apply, please be aware that there are various reasons that your application may be disqualified from consideration including, but not limited, to:

* Failure to fully complete the education and work experience sections of the application; (Please note for the education section that the semester area refers to the # of credit HOURS and not the # of semesters you completed)
* Submission of a resume and/or SF-10 application in lieu of the online application. Information on the resume will not substitute and must also be included on the actual job application in order to be considered.
* Failure to list complete license information (if applicable to the job position).
* Failure to submit an equivalency evaluation statement for an international degree by the closing of this announcement.

For further information about this vacancy contact:

Torin McClanahan, HR Analyst

Torin.McClanahan4@la.gov

Minimum Qualifications

MINIMUM QUALIFICATIONS:

Either of the following will qualify:

1. VETERANS BENEFITS OPTION:

A baccalaureate degree plus four years of professional level experience in veterans' service work.

SUBSTITUTIONS (FOR OPTION 1 ONLY):

Six years of full-time work experience in any field may be substituted for the required baccalaureate degree.

Candidates without a baccalaureate degree may combine work experience and college credit to substitute for the baccalaureate degree as follows:

A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.

30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.

90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.

120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.

College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of four years full-time work experience towards the baccalaureate degree. Candidates with 120 or more semester hours of credit, but without a degree, must also have at least two years of full-time work experience to substitute for the baccalaureate degree.

NECESSARY SPECIAL REQUIREMENTS (FOR OPTION 1 ONLY):

Must be honorably discharged veteran of the United States Armed Forces. Service must have been on an active full time basis.

2. VETERANS EDUCATION OPTION:

A baccalaureate degree plus four years of professional level experience in veterans' service work, teaching, administrative services, test development, training, or social services.

SUBSTITUTIONS (FOR OPTION 2 ONLY):

A master's degree will substitute for one year of the required experience.

A Ph.D. will substitute for two years of the required experience.

Graduate degrees will substitute for a maximum of two years of the required experience.

NOTE:

Any college hours or degree must be from an accredited college or university.

Job Concepts

Function of Work:

To manage all veterans assistance offices in an assigned region, the New Orleans Claims Office, or administers the States Veterans Assistance Programs.

Level of Work:

Manager.

Supervision Received:

Broad review from the Veterans Assistance Deputy Director.

Supervision Exercised:

Direct over Veterans Assistance Counselor Supervisors and clerical employees.

Location of Work:

Department of Veterans Affairs.

Job Distinctions:

Differs from Veterans Assistance Counselor Supervisor by the presence of responsibility for managing a region, the New Orleans Claims Office, or administering State Veterans Assistance Programs.

Differs from Veterans Assistance Deputy Director by the absence of responsibility for assisting in directing all Department activities.

Examples of Work

Supervises all employees of the veterans contact assistance program in a region of the state, the New Orleans Claims Office, or administers the State's Veterans Assistance Programs.

Administers the State Educational Assistance Program, the State Military Bonus Program, and other applicable Veterans Assistance programs by establishing, verifying applicant eligibility and process to completion.

Prepares all news releases and publishes the Departmental publication, SERVO.

Analyzes all changes in veteran laws and regulations issued by state and federal authorities. Prepares and distributes technical bulletins to keep all employees advised of changes in federal/ state laws and regulations.

Plans, organizes, and implements a statewide training program for Veterans Assistance Counselors through assessing training needs, identifying resources, establishing priorities, designing/delivering training, and evaluating training results.

Prepares the budget for the region or area.

Inspects the parish offices to determine compliance with policies, procedures, rules, and regulations.

Promotes Veterans' Assistance programs by meeting/addressing organizations, civil groups and public officials.

Reviews the most complex and controversial claims submitted by subordinates.

Assigns Veterans Assistance Counselors to parish offices to relieve absent officers.