Client Service Partner

3 weeks ago


Santa Clara, United States CSC Full time

Client Service Partner

Santa Clara, California

Monday-Friday, 9:00am - 6:00pm AST

Hybrid

Believe in doing work you can be proud of?

We're the same.

As a Client Service Partner, you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.

Some of the things you will be doing:

* Building and maintaining client relationships by providing excellent customer service to both internal and external clients
* Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)
* Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands
* Taking and fulfilling orders, partnering with our clients to become their trusted advisor
* Working with vendors to resolve technical issues and identifying new revenue opportunities/enhancements to product offerings
* Cooperatively work with global vendors to complete internal and external customer orders
* Assisting Product Manager with brand launches, problem-solving, product development and troubleshooting
* Understanding and communicating Industry changes and new product offerings to clients
* Research and analysis of customer data
* Conducting online demonstrations for clients and sales staff

What technical skills, experience, and qualifications do you need?

* Must have bilingual language skills (English/Spanish)
* Experience in a similar customer service orientated role is advantageous
* Outstanding written and verbal communication skills
* Strong Microsoft Office skills including MS Excel, Word and Outlook
* Ability to work independently as well as on a team
* Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
* Previous experience of producing quality results with a high attention to detail
* Ability to be direct, open, and honest when dealing with customers and coworkers

#LI - CS1



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