Specialty Operations Support Analyst

4 weeks ago

Dallas, United States Real Time Resolutions Full time

Summary

The Specialty Operations Support Analyst assists the Foreclosure, Short Sales, Lien Verification, and Customer Options teams with various tasks related to these departments. The scope of the tasks and priority of duties can fluctuate based on internal needs. Responsibilities can include the need to complete deferments, manage correspondence with Realtors for short sale files, make and answer calls with attorneys, county representatives, 3rd parties, etc., and to assist the customer options team with daily LMA processing and options approval. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Essential Functions

* Perform equity analysis on a loan level basis
* Analyze credit profile, loan history, customer financial situation, and available assets
* Comply with federal, state, and local laws and regulations
* Responsible for thorough and accurate documentation in company's collections systems
* State-specific research, review loan documents relating to origination and foreclosure, and prepare loans for referral to various attorneys
* Review title report
* Lien verification work
* Analyst will need the ability to professionally interact with attorneys, borrowers, and court professionals
* Analyst may also be expected to attend meetings and conference calls, evaluate team processes to enhance efficiency, and help restructure the foreclosure file system
* Review short sale deals and payouts to included liens
* Analyze customer's financial situation: credit reports, loan histories, property values, etc.
* Work with and call realtors, customers, title companies & attorneys on a daily basis Work with Customer Options Team to review customer Loss Mitigation Applications and provide options

Qualifications and Skills

* College Degree required
* 2+ years of Previous Mortgage Collections preferred
* Foreclosure Experience highly preferred
* Lien verification / Title experience preferred
* Strong negotiation and persuasive selling skills required
* Goal driven and results oriented
* Self-motivated with strong attention to details
* Ability to multi-task and perform quality work in a fast-paced environment
* Articulate and professional in all communications
* Basic computer skills required
* Bilingual (English and Spanish) skills a plus
* Proven as a top performer in a professional work environment a plus
* Must be able to pass a criminal background check & drug screen to client-required standards
* Self-starter with strong organizational skills
* Must be capable of prioritizing time sensitive documents
* Ability to communicate effectively and concisely, both in writing and verbally
* Ability to work in a fast-paced environment; effectively sharing ideas, skills, and knowledge
* Willingness to gain knowledge in all aspects of the mortgage industry Ability to keep up with changing statutes, laws & regulations

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