Unscheduled Care Supervisor

1 month ago

Woodbury, United States Fairview Health Services Full time

Overview

Ready to take on a leadership position that will inspire and invigorate?

We at Fairview Health Services are looking for an Urgent Care Supervisor to be based out of our Woodbury ocation This is a full time, exempt position. This position will cover the Urgent Care at 3 sites: Bloomington, Mall of America in Bloomington, and our Southdale clinic in Edina. To find our more about what benefits we at M Heath Fairview has to offer like medical and dental insurance, 401K, Tuition Reimbursement and more- click here Wages for this role start at $90,000/year and increase based on experience. When working here, we want to support your growth, honor your strengths and feel empowered to make a difference in the lives of others.

Responsibilities/Job Description

The Unscheduled Care Clinic Supervisor is an exciting role responsible for running the operations of designated staff. Provides work flow direction and management that is consistent with achieving department and organizational objectives. Other duties include achieving coordination, consistency, and integration in the operation of multiple sites, assisting in the development and implementation of policies and procedures, assisting in planning and budgeting, and leading and/or participating in improvement projects/teams.

Manage day to day operations of unscheduled care clinics and services in the following ways:

* Demonstrates ability to implement problem-solving mechanisms in both routine and emergency situations.
* Ensures effective and timely communication of relevant information as appropriate
* Provides guidance to ensure performance management aspects such as mentoring, coaching, individual development etc. are in place and holds staff accountable to expectations
* Works collaboratively with leadership and other organizational partners to ensure efficient and safe operations of the site(s)
* Anticipates and responds to physician/provider staffing needs and assures that support staff are appropriately scheduled to enhance efficiency, access and patient(s) demand
* Performs appropriate due diligence to resolve patient and staff concerns. Promotes, supports and participates in process improvement, quality initiatives, and innovation

Responsible for human resources management for assigned area(s) to achieve quality service and positive employee relations.

* Selects top talent, matching organizational needs with appropriate skills
* Conducts timely employee performance appraisals.
* Supervises employee OT, absenteeism and takes appropriate action to identify and correct issues. Plans and approves unit staff hour schedules according to pre-established parameters.

Sustain and mentor front line staff around quality and continuous improvement within service line.

* Facilitate an approach to continuous improvement for multiple locations that link with the overall service line strategy.
* Communicates quality and customer experience data and to seeks out opportunities to improve patient care and ensures understanding of the data and its importance.

Qualifications

Required

* Bachelor's degree in healthcare, business, or related field
* 1-2 years demonstrated leadership experience

Preferred

* BA in Nursing
* 3-5 years of previous supervisory/management experience
* Minnesota and Wisconsin RN license

We find those that excel in this role exhibit many of these characteristics: High standard of creative prioritization skills and priority setting. Shown focus on customer service with every interaction. Excellent public relations and communication/interpersonal skills. Work as an effective and lively team member to deliver outstanding care. Ability to use appropriate computer applications. Ability to work independently, demonstrate critical thinking skills, resourceful, and actively engages in ongoing process improvement. Adaptable to change. An understanding of Dignity, Integrity, Service, Compassion and Innovation.

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