KidStrong Membership Specialist

WHAT IS KIDSTRONG?
At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone-accelerator for kids walking through 11 years old. We help parents discover their child’s superpowers and build future-ready kids who are confident in making friends, run the playground, and raise their hand high in the classroom. In other words… kids who will win in life
 
KidStrong Carlsbad is rapidly growing and we're looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.

JOB SUMMARY:
The Membership Specialist is responsible for promoting the mission of KidStrong among its members and the greater community, to facilitate membership sales, member and guest experience, and overall satisfaction through continuous review and development of high quality services.

ESSENTIAL DUTIES & RESPONSIBILITIES
●  Partner with Center Director on center's needs, KPIs, inventory, and growth
●  Fields prospective member inquiries & referrals
●  Greet students as well as parent(s)/guardian(s) individually prior to and at beginning of class
●  Conducts tours for prospective members 
●  Networks with active members to make personal referrals and to assist with recruitment efforts
●  Communicate professionally with co-workers in Slack, our company messaging system, including periodic checks of messages when not in centers
●  Follows-up on member referrals, leads from staff, lists, community publications, etc. to source new member leads.
●  Process new member applications, make changes to existing memberships (i.e., holds, frequency, cancellations)
●  Coordinate & distribute KidStrong Starter Kits
●  Is present during center peak operating hours and events to assist in meeting and greeting members and guests
●  Effectively responds to member comments in accordance with club standards, policies and rules; uses ideas, feedback and suggestions to continuously improve the services provided to members
●  Identifying members’ needs, clarify information, research every issue and providing solutions 
●  Manage large amounts of inbound and outbound calls in a timely manner
●  Check-in members at the beginning of each class

JOB QUALIFICATIONS
●  Passion for working with children is non-negotiable
●  Exceptional interpersonal, customer service and phone skills
●  Pleasant personality and able to work in fast paced environment when necessary
●  Excellent verbal and written communication skills
●  Sales experience and managing high volume calls preferred
●  Availability to work some nights and weekend shifts

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

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