Surgical Scheduler

2 weeks ago

Newton, United States Capital Health Full time

Work Shift:

Day (United States of America)

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Position Overview:

SUMMARY (Basic Purpose of the Job)

Schedules cases accurately and efficiently in conformance with applicable guidelines to facilitate quality patient care. Maximizes efficient use of the facility's surgery and GI Endoscopy schedule. Performs a variety of clerical and administrative activities to support department operations. Develops solid relationships with physician offices and functions as a liaison between the offices and Capital Health (CH). Performs all medical office reception functions (filing, transcription, appointment scheduling, check in and check out, and other related duties) for the practice. Assists in promoting the practice to CH and the community.

MINIMUM REQUIREMENTS

Education:

High School Diploma or GED

Experience:

One year medical office or hospital setting experience.

Other Credentials:

Knowledge and Skills:

Excellent communication, interpersonal and organizational skills. Ability to problem solve and multi-task. Able to multi-task and manage frequent interruptions.

Special Training:

Proficient computer skills. Familiarty with medical terminology and endoscopic and/or surgical procedures and experience with variety of insurance companies preferred.

Mental, Behavioral and Emotional Abilities:

Usual Work Day:

8 Hours

Reporting Relationships

Does this position formally supervise employees? No

ESSENTIAL FUNCTIONS

* Collaborates with OR and GI Endoscopy Unit to schedule cases, negotiating date and time, and avoiding resource conflicts. Coordinates special procedure needs with appropriate Organization departments and staff, as well as external resources.
* Gathers complete patient and procedure information. Schedules procedures and testing for patients at the hospital on a timely basis.
* Prepares and distributes schedules in accordance with established time frames. Works closely with physicians and office administration to schedule and maximize utilization of time.
* Obtains pre-certification and authorizations from various insurance carriers to facilitate maximum utilization and efficiency and minimal procedure-related problems. Completes referrals and pre-certifications for patients according to insurance requirements.
* Demonstrates willingness to assist co-workers during periods of heightened patient activity.
* Works independently to assure prompt patient service both on the telephone and at the front desk. Oversees the registration and checkout process and the handling of medical records to assure efficient flow of patients through the office.
* Reviews promptly with physician routine issues, difficulties and unusual circumstances. Handles promptly patient problems/complaints. Refers difficult situations to Director/Manager.
* Performs all medical receptionist duties, including but not limited to, answering phone calls, scheduling appointments, filing information into medical records, checking patients in and out, collecting co-pays and fees from patients and completing computer and paperwork associated with these functions. Coordinates the communication of follow-up care needs/reminder cards to patients.
* Oversees the filing of information into medical records according to established protocol, the preparation, pulling and filling of charts and the purging of charts for effective record management.
* Plans daily schedule to maximize physician productivity in the practice. Coordinates/schedules other physician activities/programs with various CH departments.
* Coordinates hospital patient activity for doctors and billing company.
* Works directly with providers to implement provider scheduling to ensure maximum productivity. Coordinates scheduling of resources (e.g., exam rooms, equipment) to ensure appropriate resources for each provider.
* Works in conjunction with physician(s) and Director/Manager to develop and implement a practice-specific plan for the introduction and growth of the practice in the community.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include: Sitting , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion , Talk or Hear

Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl

Continuous physical demands include:

Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Moderate Depth Perception, Moderate Hearing

Anticipated Occupational Exposure Risks Include the following: N/A

Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

"Company will never ask candidates for social security numbers or date of birth during application phase. If you are asked for this information online, you may be a target for identity theft."

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