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Job Description
Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation. About Nena Ace Hardware Nena Ace Hardware was started in 1979 by brothers, Mike and Don Nena. We are affiliated with Ace Hardware Corporation based in Oak Brook, IL which is a retailer-owned hardware wholesaler that began operation in 1924. In 2015, the company expanded into Germantown Hills with a second location. In 2018, the company expanded into Morton with a third location. Nena Hardware thrives to give our customers the best service that they can find on Earth and to provide them with the information required to make informed decisions. This information is delivered with a sense of confidence, warmth, fun, friendliness and individual pride. We thrive to solve problems through the foundation of hard work, ingenuity, and practical thinking. General Summary The Cashier is responsible for register transactions involving the sale and/or return of merchandise. The cashier is responsible for creating a positive lasting impression on the guests. Essential Duties & Responsibilities Include the following. Other duties may be assigned. Customer Service • Project a positive representation of Nena Ace Hardware. • Greet customers entering and throughout the store. Thank customers by name, when possible, when they are leaving the store. • Project a friendly, outgoing demeanor; work well with customers as well as associates. • Clear customer checkout lines quickly and efficiently. • Answer and monitor all calls and pages promptly, courteously and effectively. • Communicate any problem or issue that requires management assistance. • Continually build product knowledge base and possess the ability to assist customers with store layout and product location. • Assist in pricing, stocking, marking and bagging of merchandise. Register Operations • Follow all cash register transaction procedures. • Responsible for balancing of register drawer. • Adhere to any Store Support Center program or promotion that may require implementation at the cash registers. • Participate in store and Cashier meetings. Front End Appearance and Upkeep • Keep the front end, including checkout areas and entrance doors neat and clean at all times. Face and dust front end. • Assist with keeping impulse counters stocked and faced, rotate fresh merchandise in as seasons change. • Ensure fresh ads are stocked in shopping carts at all times. • Ensure forms and supplies are stocked at all times. • Assist with decorating the front end according to the Store Support Center program. • Call for cart pickups when necessary. • Inform management when merchandise returns need to be put away. • Perform all other duties as assigned. Nena Hardware Core Values and Essential Requirements Maintain Open Availability Be Positively Enthusiastic -Who do you want to be around? Who do customers want to be around? Attitude is contagious. Work hard and have fun while doing it Deliver WOW through Customer Service -Make each customer feel like they are the most important person in the world to us. The small things make the difference. Be Unique -We need to be ever changing by offering new and unique products and services. Be Proud Be Hungry Stay Humble -Celebrate our accomplishments Don't rest on our laurels. Set the bar higher. You set your limit. Don't lose focus on why we are here. Our Customers and Each Other. Seek Challenges and Opportunities -Look for challenges and turn them into opportunities. They may seem daunting and make you feel uncomfortable but they are the only way to make you better. We never fail, we are just learning how to do things better. The only failure in life is failing to try. Build a Team Through Support, Accountability, Communication and Empowerment. -Support each other. Hold yourself and each other accountable. Both the good and the bad. Communicate freely and often. Accept criticism as a way to grow. Empower each other to help grow our vision. Be Impactful -Leave each situation better than how you found it. People, Places, and Surroundings. Education/Training High School or GED equivalent. Experience Cashier experience preferred. Customer service experience preferred. Physical Demands Standing, walking, lifting (up to 50lbs) and climbing.
