PT Customer Service Leader

3 weeks ago

Hopkins, United States Food Lion Full time
Address: USA-SC-Hopkins-9013 Garners Ferry Rd
Store Code: Store 02584 Front End (7234264)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned

QUALIFICATIONS

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Job Requisition: 371304_external_USA-SC-Hopkins

  • PT Customer Lead

    1 month ago

    Hopkins, United States Food Lion Full time

    Address: USA-SC-Hopkins-9013 Garners Ferry Rd Store Code: Store 02584 Front End (7234264) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...

  • PT Customer Lead

    3 weeks ago

    Hopkins, United States Food Lion Full time

    Address: USA-SC-Hopkins-9013 Garners Ferry Rd Store Code: Store 02584 Front End (7234264) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...

  • Customer Service 31

    3 weeks ago

    Hopkins, United States Unum Ireland Limited Full time

    **Customer Service** Customer Service ( 36) Jobs Location range slider Enter Location * Location Distance: 305 miles Distance: 300+ miles Location range slider Enter Location * Location Distance: 305 miles Distance: 300+ miles Location range slider Enter Location * Location Distance: 305 miles Distance: 300+ miles Location range slider Enter Location ...

  • Customer Service Representative

    3 weeks ago

    Hopkins, United States Talent Software Services Full time

    Are you an experienced Customer Service Representative with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Customer Service Representative to work at their company in Edina, MN. Position Summary: The Customer Service Assistants purpose is to provide highly responsive, best-in-class...

  • Kitchen Leader

    1 month ago

    Hopkins, United States Chipotle Full time

    Kitchen Leader (24015458) Description CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you...

  • Bookseller - PT

    2 months ago

    Hopkins, United States Barnes & Noble Full time

    **Bookseller - PT** **Location** MN - Edina - Edina - 3301 **Classification** Part-Time **Job Summary** Barnes & Noble has a special place in the community, and this holds true whether you shop in our bookstores or in our Cafs. Booksellers are the heart of our stores who help make each store special and uniquely tailored to the customers who shop there....

  • Bookseller - PT

    3 weeks ago

    Hopkins, United States Barnes & Noble Full time

    **Bookseller - PT** **Location** MN - Edina - Edina - 3301 **Classification** Part-Time **Job Summary** Barnes & Noble has a special place in the community, and this holds true whether you shop in our bookstores or in our Cafs. Booksellers are the heart of our stores who help make each store special and uniquely tailored to the customers who shop there....

  • Customer Service Representative

    7 days ago

    Hopkins, Minnesota, United States Fph Mag Management Llc Full time

    NOTE: THIS IS NOT A REMOTE POSITION About Us: Morrie's Auto Group is a rapidly expanding dealership group located in the Midwest. Specializing in a variety of OEM brands, we have multiple stores situated in Minnesota, Wisconsin, and Michigan. Our goal is to become the go-to choice for both our employees and customers, fostering growth opportunities for our...

  • Licensed Physical Therapist

    4 weeks ago

    Hopkins, United States Rhino Med Services Full time

    Columbia, South Carolina - Physical Therapy (PT) - General Outpatient Rhino Medical is leading the charge seeking a licensed Physical Therapist available for a 13-week contract assignment to join a top-tier Outpatient Facility beginning as soon as possible. Opportunity Specifics: Contract Type: 13-Week Contract Assignment Setting: Outpatient Start...

  • Shift Leader

    2 weeks ago

    Hopkins, United States Coffee And Bagel Brands Full time

    At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important around here - TEAM, GUEST, QUALITY! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships,...

  • Shift Leader

    3 weeks ago

    Hopkins, United States Coffee and Bagel Brands Full time

    At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important around here - TEAM, GUEST, QUALITY! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships,...

  • Customer Service Representative Minnetonka

    3 weeks ago

    Hopkins, United States Nothing Bundt Cakes #157 Full time

    Job DescriptionJob DescriptionBenefits:Company partiesEmployee discountsFlexible scheduleTraining & development At Nothing Bundt Cakes, the Customer Service Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their...

  • Customer Service Representative Minnetonka

    1 month ago

    Hopkins, United States Nothing Bundt Cakes #157 Full time

    Job DescriptionJob DescriptionBenefits:Company partiesEmployee discountsFlexible scheduleTraining & development At Nothing Bundt Cakes, the Customer Service Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their...

  • Edina Plant Leader

    4 weeks ago

    Hopkins, United States DuPont de Nemours, Inc. Full time

    At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is...

  • Edina Plant Leader

    3 weeks ago

    Hopkins, United States DuPont de Nemours, Inc. Full time

    At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is...

  • Customer Service Representative Minnetonka

    7 days ago

    Hopkins, Minnesota, United States Nothing Bundt Cakes Full time

    Benefits:Company parties Employee discounts Flexible schedule Training & development At Nothing Bundt Cakes, the Customer Service Representativesweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure...

  • Customer Service Representative I

    2 weeks ago

    Hopkins, United States First Citizens Bank Full time

    Overview:This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.We are looking for candidates who are within a reasonable drivable distance to our Columbia, SC office.Are you looking for a fun and exciting career in the Financial Services Industry?Are you someone who values integrity?Are...

  • Sales & Customer Service Associate

    1 month ago

    Hopkins, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Minnetonka - Ridgedale 13185 Ridgedale Drive Minnetonka, Minnesota 55305 Do you have a passion for helping others? At the Massage Envy Minnetonka franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an...

  • Sales & Customer Service Associate

    3 weeks ago

    Hopkins, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Minnetonka - Ridgedale 13185 Ridgedale Drive Minnetonka, Minnesota 55305 Do you have a passion for helping others? At the Massage Envy Minnetonka franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an...

  • Customer Order Management Services I- Remote

    2 weeks ago

    Hopkins, United States United Natural Foods Full time

    Manage customer orders in line with the guidelines received from customers, sales, supply chain and Operations in an accurate and timely manner. - Follow system procedures to capture customer orders on the systems and undertake sufficient process and Management, Customer Experience, Remote, Operations, Service, Retail, Grocery, Customer