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Junior Client Service Representative
4 weeks ago
Junior Level Responsibilities:
- Collaborate with management staff to stay updated on new client products, services, sales promotions, and policies
- Interact with clients in a friendly and professional manner while actively listening to their concerns and resolving issues promptly
- Provide targeted service and product solutions during one-on-one meetings with customers and clients
- Handle confidential customer information with sensitivity and discretion according to the client's compliance and privacy policies
- Suggest areas of improvement to management staff to increase consumer and client satisfaction
- Represent our organization and clients in a professional business manner at all times
Junior Client Service Representative Qualifications:
- 1-2 years of experience in a client or customer-facing position
- Must be able to follow directions and excel in a team-oriented environment
- Technologically-savvy and able to quickly learn new software programs and adjust to software updates
- Superior organizational, time management, and prioritization skills
- Excellent communication skills with a high emotional intelligence
- Value transparency, honesty, and will always do the right thing even when no one is watching
***Comprehensive training and mentorship is provided for all junior positions in our organization***
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