Public Safety Dispatcher

Basic Function

Under the direction of an assigned supervisor, provide dispatching services via a dispatch radio system to the Public Safety Officers in the field, Cadets, Parking Enforcement Officers, and Disabled Student Programs and Services cart service. Process department incoming calls, answer questions pertaining to citations, citation appeals, reports, and parking permits. Provide routine and confidential clerical services to the department; provide information to students, staff, faculty and public.

Representative Duties

Operate the campus telephone system, including any integrated Telecommunications Device for the Deaf (TDD) systems.

In accordance with Federal Communications Commission regulations, standard public safety dispatching guidelines, and college department policies and procedures, communicate by two-way radio with public safety officers, cadets, parking enforcement officers, other mutual aid as needed, and other campus departments. Relay and coordinate information and provide support to all field units.

Prioritize and coordinate public safety officers, cadets, and other mutual aid as needed utilizing a computer aided dispatch (CAD) system to keep detailed records of calls received, units dispatched, and agency initiated activity.

Directly responsible for making rapid decisions prioritizing incoming calls. E Receive all emergency calls on campus; land-line and wireless emergency lines and elevators.

Recognize, understand and evaluate emergency/urgent situations and quickly relay information as received to assist in coordinating a response with public safety officers, campus departments, and other mutual aid as needed.

Maintain emotional self-control and confidentiality. Utilize discretion when interviewing callers during emergency and non-emergency incidents.

Respond to various campus camera and alarm systems.

Enter, read, interpret, query and relay information obtained from the CAD system and other databases, to officers in the field, in accordance with the College and department policies and procedures.

Exercise proper judgment in emergency situations for which established procedures may not exist.

Provide public information and directions regarding departmental procedures and practices including but not limited to requesting public safety reports, filing commendations and complaints against departmental employees, ride-a-longs, and other services provided. Monitors the campus access control system (control locking and unlocking of doors as instructed or as necessary) and security camera system.

Generate a Daily Crime Log for the public to review per the Clery Act.

Update various references, geographical list, alarm data base information.

Perform informational searches in the CAD System and other computerized data bases for officers in the field and internal processing.

Other duties as assigned

Minimum Qualifications

Any combination equivalent to: graduation from high school and one year of experience in dispatching

Knowledge and Abilities

KNOWLEDGE OF:

Computer operation and use Telephone, office, two-way radios and online etiquette College customer service objectives and strategies.

ABILITY TO:

Ability to read, interpret, and relay information obtained from the CAD system to officers in the field in a concise logical format, and use the necessary radio code; possess the ability to use a radio system by alert acknowledgement and apply the FCC regulations with all transmissions; have thorough knowledge or ability to learn all aspects of the operation and procedures of the Public Safety Department, and common practices of Police, Fire Departments, EMS, campus emergency preparedness protocol as well as familiarity with Criminal and Civil Law, College Regulations, Vehicle Code and Municipal Ordinances, college citation processing system, citation appeal process, and student code of conduct process. Ability to maintain excellent concentration, perform multiple tasks simultaneously while working with numerous interruptions and noise. Ability to work independently, use good judgment and quickly make decisions based on available information. Applicants must have excellent verbal and written skills, the ability to use computer devices, emergency responder radio systems, telephones, and alarm and security camera monitoring systems. Type at a speed of not less than 40 words per minute and present an official typing certificate that meets or exceeds 40 words per minute. Ability to learn, interpret and apply the policies and procedures of the department and district.

SPECIAL INSTRUCTIONS:

First Review of Applications: Complete application packets will be accepted until the closing date. The College reserves the right to extend time limits or re-initiate the recruitment/selection process at any point.

Completed application packet must include:

* Completed Online Application for Employment form
* Current resume

It is the applicant's responsibility to redact (or remove) any personal information from all documents prior to uploading. This includes Social Security Numbers, Date of Birth, and any photos of the applicant.

Foreign Degree: Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your on-line application.

Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. EEO Plan 2018-2021

Note: The District is strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District encourages a diverse pool of applicants and does not discriminate on the basis of national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices._ Discrimination Free Work Environment

The District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission.

Kern Community College District provides a rich health and welfare benefits package to our full-time permanent employees, including Health, Dental, Vision, Life Insurance, and Long-term Disability. In addition to the above benefits, the District also offers a robust voluntary benefits selection.

Limited benefits and Affordable Care Act (ACA) benefits are offered to less than full-time and temporary employees.

For a detailed list of benefit eligibility please visit our Benefits Website

Agency Kern Community College District