Hospitality Leadership Internship Summer 2024

1 month ago

Chicago, United States Hornblower Full time

City Cruises is seeking a Hospitality Leadership Intern for our Food & Beverage operation in Chicago, IL.

About You:

This person will be adaptable, dynamic, and embody City Cruises' RESPECT Service System.

About the Opportunity:

City Cruises' mission is to create amazing experiences. Our brand heritage dates back nearly 100 years, and today, our footprint spans 111 countries and more than 125 U.S. cities. We are proud to serve more than 30 million guests annually across our portfolio of water-based experiences, land-based experiences, overnight cruise experiences, and ferry and transportation services. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may be the opportunity for you. Compensation is $18.00/hour.

This candidate should be willing to work and learn about the event and sales processes be hospitable and cordial to vendors, guests, and their co-workers. They must act safely and responsibly. Must have a passion for serving guests and creating unforgettable events and experiences and have excellent attention to detail.

The right person will be adaptable, dynamic, and embody City Crusies' RESPECT Service System.

Essential Duties & Responsibilities:

* Provide exceptional hospitality to guests and coworkers as prescribed in our company culture, RESPECT.
* In this rotational program, you will attain and maintain the ability to perform a variety of duties as they relate to various F&B job functions such as server assistant, host/hostess, server, bartender, event coordinator, dishwasher, guest service representative, and supervisor
* Assist event managers, sales, and event coordinators as required. Assistance may include attending ship meetings, executing timelines, maintaining contact with vendors, writing floor plans, and maintaining communication between sales and operations.
* Maintain good relationships with various clients, vendors, and coworkers.
* Attend and run daily pre-shifts, operations meetings, and leadership meetings as directed.
* Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention.
* Ensure that staff and guests adhere to all safety standards and procedures.
* Assist with scheduling front-line staff according to the staffing matrix.
* Complete leadership development courses as assigned in Hornblower University.
* Participation in professional development sessions and workshops.
* Complete all tasks related to an internship project as determined by your departmental supervisor.
* Maintain the cleanliness and safety of all common areas and service stations aboard the vessels
* Be prepared to begin work at a scheduled time.
* Maintain uniform and personal grooming in compliance with appearance standards.
* Additional duties assigned.

Requirements & Qualifications:

* High school diploma or equivalent required.
* Must be pursuing an associate's degree or bachelor's degree.
* Available to work during the following summer or semester.
* Energetic and enthusiastic personality essential.
* Must be able to convey written and verbal information effectively to guests and coworkers.
* Must possess a service orientation - actively looking for ways to help others.
* Basic computer skills required, including proficiency in Microsoft Office Suite
* Will work for extended periods without sitting.
* Required to lift furniture and other heavy items such as dishes up and downstairs.
* Will be required to be available for work on weekends and holidays.
* A self-starter, capable of working in a fast-paced environment.
* Highly efficient team player, with the ability to work independently in a fast-paced, fluid environment.
* Process and quality-oriented with sharp attention to detail.

About Us:

City Cruises' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Cruises' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, the company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

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