See more Collapse

Bell Attendant

1 month ago

Boston, United States Highgate Hotels Full time

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

Overview

The Bell Attendant is responsible for assisting with the check-in/check-out processes and accommodating guests during their stay in an attentive, courteous and efficient manner.

Responsibilities

* Load and unload luggage carts.
* Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, and exercise room, etc.). Inspect guest's room to ensure it is in order and that supplies are adequate.
* Explain features of the room including operation of radio, television, telephone, in-room movie system, etc.
* Check/store luggage for arrivals and departures with luggage tags.
* Coordinate group/tour arrival by bus.
* Operate Vocera devices efficiently and professionally when communicating with hotel staff.
* Report maintenance issues in ALICE and to MOD.
* Keep lobby area clear and organized for arriving guests; communicate trash removal and deep cleaning needs to Housekeeping staff through ALICE & Vocera
* Keep track of weather to recognize when rain mats need to be placed at entry doors. Return mats to storage when weather has cleared.
* Deliver flowers, laundry and packages to guestrooms.
* Assist with room changes/moves.
* Follow all standards required by the Forbes Five Star service such as:

Must use guest name Must show genuine interest Must demonstrate anticipatory service Must close interactions appropriately Must smile and maintain engaging expression

* Maintain current listing of local and area attractions, special events and activities.
* Report maintenance issues in Alice and to MOD.
* Maintain list of local transportation guides, churches, sports arenas, etc.
* Assist Houseperson with guest requests.
* Maintain cleanliness of the bell closet.
* Maintain inventory supply of luggage tickets and requisition new orders when replacements are necessary.
* Ensure shoe shine equipment is in proper working order and that supplies are stocked with sufficicent inventory.
* Provide information, maps and directions as required.
* Answer telephone console to assist guest service agents.
* Show guestrooms and suites as needed and emphasize the hotel's amenities.
* Complete daily checklist.

Qualifications

* High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
* Must have a valid driver's license for the applicable state.
* Flexible and long hours sometimes required.
* Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
* Ability to stand during entire shift.

We have other current jobs related to this field that you can find below

  • Residential Bell/Door Attendant

    1 month ago

    Boston, Massachusetts, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Residential Bell/Door Attendant

    1 week ago

    Boston, Massachusetts, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Bell Attendant

    1 month ago

    Boston, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Bell Person

    3 weeks ago

    Boston, United States The Langham Boston Full time

    **Perks**: Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical Benefits, Referral Incentive Program, and more. **PURPOSE AND OBJECTIVES OF POSITION** Provide exceptional and prompt service to ensure guests memorable stays while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through...

  • Bell Person

    2 weeks ago

    Boston, United States The Langham Full time

    Job Summary - **PURPOSE AND OBJECTIVES OF POSITION*** - Provide exceptional and prompt service to ensure guests memorable stays while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through proficient knowledge of the standards and the ability to deliver anticipatory sincere service, increase guest...

  • Bell Person

    1 month ago

    Boston, United States The Langham Boston Full time

    PURPOSE AND OBJECTIVES OF POSITIONProvide exceptional and prompt service to ensure guests memorable stays while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through proficient knowledge of the standards and the ability to deliver anticipatory sincere service, increase guest loyalty ESSENTIAL DUTIES AND...

  • Bell Person

    1 month ago

    Boston, Massachusetts, United States The Langham Boston Full time

    PURPOSE AND OBJECTIVES OF POSITIONProvide exceptional and prompt service to ensure guests memorable stays while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through proficient knowledge of the standards and the ability to deliver anticipatory sincere service, increase guest loyalty ESSENTIAL DUTIES AND...

  • Bell Person

    1 month ago

    Boston, Massachusetts, United States Langham Hospitality Group Full time

    Job Summary. PURPOSE AND OBJECTIVES OF POSITION Provide exceptional and prompt service to ensure guests memorable stays while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through proficient knowledge of the standards and the ability to deliver anticipatory sincere service, increase guest loyalty ...

  • Bell Person

    1 month ago

    Boston, United States The Envoy Hotel, Autograph Collection Full time

    Overview Opportunity:  Bell Person Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.  Your Growth PathBell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager Your Focus Load and unload luggage...

  • Shift Leader

    1 month ago

    Boston, United States Taco Bell Full time

    Shift Leader Boston, MA You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." Role: Support the RGM by running great shifts in a...

  • On Call Valet Hiker

    2 months ago

    Boston, United States Four Seasons Hotels & Resorts Full time

    Four Seasons Hotel Boston is looking for a Valet/ Bell Attendant who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Valet/ Bell Attendants are a part of a dynamic team that provides award-win Valet, Bell Attendant

  • Bell Person

    3 weeks ago

    Boston, Massachusetts, United States The Langham, Boston Full time

    PURPOSE AND OBJECTIVES OF POSITIONProvide exceptional service to ensure guests' memorable stays, maintain high standards, and increase guest loyalty with sincere serviceESSENTIAL DUTIES AND RESPONSIBILITIESAdhere to service standards such as brand and Forbes StandardsHandle guest items with care and transport them safely and promptlyOrganize and manage...

  • ESL Instructor-Language Institute-Workforce

    1 month ago

    Boston, Massachusetts, United States Bunker Hill Community College Full time

    Location: Boston, MA Category: Part Time Non-Benefited Positions Posted On: Thu Jan Job Description: The ESL Instructor for the Basic English Language Learning (BELL) program provides instruction to adult learners to prepare them for acquisition of English language skills in reading, writing, listening and speaking to transition to postsecondary...

  • ESL Instructor-Language Institute-Workforce

    1 month ago

    Boston, Massachusetts, United States Bunker Hill Community College Full time

    Location: Boston, MA Category: Part Time Non-Benefited Positions Posted On: Thu Jan Job Description:The ESL Instructor for the Basic English Language Learning (BELL) program provides instruction to adult learners to prepare them for acquisition of English language skills in reading, writing, listening and speaking to transition to postsecondary and/or...

  • Door Attendant

    4 weeks ago

    Boston, United States Marriott International, Inc Full time

    **Job Number** 24066526 **Job Category** Rooms & Guest Services Operations **Location** W Boston, 100 Stuart St, Boston, Massachusetts, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and assist guests/visitors entering and...

  • Valet Attendant

    1 month ago

    Boston, United States Towne Park Ltd. Full time

    At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether...

  • Bellperson

    3 weeks ago

    Boston, United States Omni Hotels & Resorts Full time

    **Location**: The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and...

  • Bellperson

    1 month ago

    Boston, United States Omni Hotels Full time

    Location The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event...

  • Front Desk Agent

    4 weeks ago

    Boston, United States Omni Hotels & Resorts Full time

    **Location**: The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and...

  • Bellperson

    1 month ago

    Boston, United States Omni Hotels & resorts Full time

     The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and...