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Guest Services Representative: Part-Time

1 month ago

Cleveland, United States Holden Forests & Gardens Full time

Guest Services Representative

Cleveland Botanical Garden

Opportunity:

The Guest Services department seeks a friendly team member to facilitate an exceptional guest experience by offering great customer service while educating guests, selling admission, promoting membership, working in the retail store, and contributing to a positive team atmosphere at the Cleveland Botanical Garden. We are seeking a team member with a positive can-do attitude that leads to successful team, work superb customer service and wants to do meaningful work in an organization that values diversity of thoughts and perspectives. Holden Forests & Gardens connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities. HF&G strives for a welcoming workplace where everyone feels that they belong.

Position Details:

* Part-time, permanent, non-exempt position
* Approximately 25-32 hours per week
* Training is provided
* Must have a flexible schedule to be able to work weekends, evenings and some holidays
* This position is supervised by the Guest Services Manager

Key Responsibilities:

Key responsibilities of the Guest Services Representative include, but are not limited to:

* Support the Holden Forests & Gardens' mission, values, vision, and core commitment to the visitor experience and community engagement
* Actively welcome guests and members upon arrival to provide an orientation of the property, programs, and events that support the mission and success of Holden Forests & Gardens
* Provide friendly, clear, and courteous customer service to encourage return visitation
* Manage customer concerns, communicate effectively, provide prompt follow-up, and relay information to manager as needed
* Process sales transactions for admission, membership, programs, and merchandise quickly and accurately
* Use a computerized cash register and standalone credit card machine with Altru, the organization's point-of-sale system
* Complete register opening and closing procedures and reconciliations
* Assist with maintaining adequate stock levels of merchandise and supplies
* Contribute positively to a team of guest services staff, seasonal employees, volunteers, and others
* Regularly assist with event set-up, support special events, and programs
* Answer guest telephone calls & emails and assist guests with in-person inquiries and respond accordingly
* Maintain the appearance, cleanliness and safety of public spaces, staff workspaces, and facilities
* Ensure proper admission policies are being followed
* Ensure safety practices are being followed
* Perform other duties as assigned

Qualifications and Skills:

* Demonstrated passion for people and nature
* High school degree or equivalent, required
* Retail and cash handling experience, highly desired
* Customer service experience, highly desired
* Basic understanding with the use of Microsoft 365 products, specifically Teams, Outlook email and calendar, a plus
* Must enjoy working with the general public, families and children
* Effective and appropriate verbal and written communication
* Ability to work within a team and be self-motivating when working independently
* Ability to take initiative and problem-solve
* Must have a flexible schedule and be able to work weekends, some evenings and some holidays
* Ability to understand basic instructions
* Must have reliable transportation

Physical Requirements

Must be able to perform with or without reasonable accommodation:

* Stand and/or sit for extended periods of time
* Effective vision and hearing
* Hand and arm dexterity
* Walk and work on wet, uneven, slippery terrain
* Kneel, bend, stoop, grab, and reach
* Regular lifting and carrying of up to 25 pounds, occasionally 30 pounds
* Occasional work indoors & outdoors in a variety of weather conditions and temperatures

Some of the reasons Holden Forests & Gardens (HF&G) is a great place to work

Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More

Apply:

Holden Forests & Gardens values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors. HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio. We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds. HF&G also provides regular DEAI training for staff, managers, volunteers and Board to create a welcoming and accessible environment.

Qualified applicants should submit résumé, cover letter and 3 professional references.

Holden Forests & Gardens (Holden Arboretum and Cleveland Botanical Garden) is an Equal Opportunity Employer committed to hiring a diverse and talented workforce. We seek skilled, knowledgeable, and experienced individuals to join our staff and enhance our reputation as one of the country's foremost public gardens.

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