Technical Specialist- Component Troubleshooting

4 weeks ago

Oskaloosa, United States Musco Sports Lighting Full time

Musco Sports Lighting is currently seeking a Technical Specialist in Oskaloosa, IA. The individual selected for this position will provide in-depth electrical and component tech support to our customers. This position will be a primary point of contact on issues related to the networking and communication features of our products. Previous experience performing troubleshooting and technical aptitude is a must for this position.

Since 1976, Musco Lighting has specialized in the design and manufacture of sports and transportation/infrastructure lighting solutions globally. We light everything from hometown fields, to some of the biggest parks and events in the world. Join Musco Sports Lighting and be part of a dynamic team lighting fields and events globally Apply now to contribute your technical expertise and make a difference in our innovative projects.

Job Opportunity: Technical Specialist

Location: Oskaloosa, Iowa (not a remote position)

Are you passionate about problem solving and contributing to a team with innovative ideas? Musco Sports Lighting is currently hiring a Technical Specialist to join our team in Oskaloosa, IA. Since 1976, Musco Lighting has been a global leader in designing and manufacturing sports and transportation/infrastructure lighting solutions.

Principal Duties and Responsibilities:

* Conduct thorough root cause analyses to identify and report product performance issues to the Research and Development (R&D) team. Collaborate with cross functional teams to develop proactive processes for early detection and troubleshooting of these issues.
* Contribute to the development of troubleshooting protocols for field-related challenges, providing training to team members on effective methodologies.
* Offer frontline telephone support to both internal and external customers, addressing warranty and non-warranty related product inquiries and issues from recreational ballfields to collegiate and professional venues.
* Provide remote assistance to customers in troubleshooting voltage-related issues, spanning from 480Vac or 780Vdc to as low as 5Vdc.
* Resolve communication-related concerns efficiently over the phone with external customers, encompassing Power-line communication, 485 Wireless, fiber, cellular, and Ethernet technologies.
* Collaborate closely with various departments including Engineering, Project Management, Field Technicians, Research and Development (R&D), Sales, and internal services team to uphold exceptional standards of customer service.
* Manage product performance issues comprehensively from initial contact through resolution, ensuring a seamless process for customers.
* Utilize specialized Musco computer applications proficiently to log, track, and route call reports and service orders accurately.
* Perform additional responsibilities as assigned.

Education & Experience Requirements:

* 3 years experience working with electrical installations and troubleshooting in a commercial or light industrial environment desired, or combination of relevant education and work experience.
* 2 year technical degree in electronics is preferred or an equivalent combination of education and experience.

Job Specifications:

* Strong analytical, technical, and problem-solving skills.
* Possess knowledge of electronic systems and/or communications, with proficiency in one or more of the following areas: cellular, Ethernet, fiber, wireless, and networking, or demonstrate the capacity to quickly acquire this expertise.
* Working knowledge of single-phase and three-phase electrical power as well as DC electrical applications or exhibit the capability to acquire this knowledge swiftly through learning.
* Ability to multitask while troubleshooting from one product line to another.
* Strong internet and computer experience including Microsoft Excel and Word.
* Strong verbal and written communication skills.
* Demonstrate adept multitasking abilities while operating under deadlines.
* Ability to prioritize issues/projects; strong organizational skills with attentiveness to detail.
* Basic knowledge of Musco systems, products, and services a plus.
* Knowledge of National Electrical Code and Standards a plus.
* Bilingual a plus.

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