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Senior Coordinator, Employee Relations
4 months ago
POSITION SUMMARY
Under general direction, responsible for conducting full-life cycle employee-based investigations. Designs, plans, and coordinates employee-based investigations while ensuring compliance with established investigation procedures, policies, federal, state, and local labor laws, and other related regulations. This position also compiles and analyzes relevant employee relations-based data and reporting to identify trends as warranted. The senior employee relations coordinator will identify HR-based intervention needs such as training, employee engagement activities, or other opportunities to promote a positive work culture.
PRIMARY RESPONSIBILITIES
Investigates workplace employee relations issues concerning CTA policy violations and ensures proper follow-up and timely resolution.
o Fosters a fair and consistent approach to investigations and promotes a positive work culture while minimizing risk.
o Ensures programs and procedures implemented are in compliance with professional standards, federal and state regulatory requirements, relevant laws, Authority guidelines and the Collective Bargain Agreements.
o Oversees the implementation and application of procedures and policies throughout the Authority.
o Maintains and proposes updates to related CTA policies and procedures. Advises, trains, and informs employees on related policies to promote positive employee relation practices.
o Directs and provides oversight to Authority managers in matters relating to dispute resolution and training as needed.
o Confers with Authority management, union representatives, labor relations, and/or legal team in addressing employee issues and proposing related resolutions.
o Coordinates with managers to investigate employee relations issues and complaints to properly address employees abusing Authority rules and guidelines.
o Provides advice and counsel to managers and supervisors regarding personnel practices, policy and employment laws.
Conducts investigations and mediations.
o Travels to field locations throughout service area where incidents occur.
o Interviews involved parties and relevant personnel (employees/supervisors/witnesses, etc.).
o Gathers evidence, prepares and documents findings, and presents recommendations for resolution.
o Leads mediations between disputing parties and assists employees in reaching a mutual agreement.
o Creates and maintains records of past incidents, findings, and resolutions.
Creates and develops training protocols for employee relations best practices.
o Travels to/from various Authority field locations in order to facilitate training sessions.
o Creates toolkits and manuals to supplement the trainings as needed.
o Regularly evaluates training needs and the success of training programs currently implemented.
Evaluates and/or develops internal outreach initiatives and projects that support a positive work culture that align with the Authority's policies.
Maintains and analyzes data for employee relations complaints related functions.
Performs related duties as assigned.
CHALLENGES
* Keeping abreast of policies and practices that address the broad range of employee relations laws and best practices.
EDUCATION/EXPERIENCE REQUIREMENTS
* Bachelor's degree in Human Resources or a related field and five (5) years of direct employee relations experience and/or an equivalent combination of education and experience.
* HR related certification is preferred.
* Previous experience in generating and analyzing employee relations related reports for internal and external reporting purposes.
* Previous experience conducting full cycle employee relations-based investigations.
PHYSICAL REQUIREMENTS
* Remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
KNOWLEDGE, SKILLS, AND ABILITIES
* Detailed knowledge of principles and methods of conducting investigations.
* Detailed knowledge of Local, State and Federal employment laws and or policies (i.e. EEOC, IDHR, DOL, ILRB, FLSA, etc.).
* Detailed knowledge of labor unions and contracts.
* Strong verbal and written communication skills.
* Strong listening skills, independent judgment, and decision-making ability.
* Strong research and analytical skills.
* Good Microsoft Office Suite skills (Word, Excel, Outlook, etc.).
* Ability to maintain confidentiality.
* Ability to resolve conflicts, disputes, and negotiate with others.
* Ability to establish and maintain constructive and cooperative working relationships with others and maintaining them over time.
* Ability to analyze information and evaluate results to choose the best solution and solve problems.
* Ability to extract and review information from records, including studies, memoranda, and reports and draw conclusions or recommendations.
WORKING CONDITIONS
* General office environment.
* Subject to normal garage, shop, and terminal hazards such as noise, dust, grease, moving vehicles, etc. when working in bus/rail workshops, garages, and terminals.
* Position will report to headquarters (567 W. Lake Street) and will also commute to all garage, terminal, and workshop locations as needed.
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
* Standard office equipment.
* Personal computer and related software.
