Customer Service Representative

3 days ago

Mesa, United States Reimagined Parking Full time
Customer Service Representative

Application Deadline: 19 January 2025

Department: Operations - Field(OPS001)

Employment Type: Full Time

Location: R190-1_7255 E RAY RD

Reporting To: Manager

Compensation: $16.00 / hour

Description

Position: Customer Service Representative
Location: Phoenix Mesa Gateway Airport
Pay: $16.00 an hour
Shift: Saturday-Monday 4am-2pm

Customer Service Representative Transient customers. Provides consistent and professional customer service in assisting internal and external customers with daily parking requirements.

Key Responsibilities
  • Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
  • Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
  • Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
  • Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction
  • Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
  • Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
  • Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals.
  • Provide comprehensive lot maintenance support
  • Respond to customer inquiries ensuring customers receive timely resolution and accurate information
  • Demonstrate excellent customer service to assist in Parking customers.
  • Complete and maintain any required paperwork or record keeping methods
  • Provides support and training to new CSR positions.
  • Keeps accurate records and updates all systems with required information.
  • Assists other CSR's with trouble shooting for clients.
  • Other duties as assigned

Skills, Knowledge and Expertise
  • Must be at least 18 years of age
  • G12/Equivalent
  • 1 year Customer service experience in a high-volume, fast-paced environment (ex. Retail, call center), preferred
  • 1 year data entry experience equaling 40 WPM
  • Knowledge of contact center policies and software, including CRM, phone systems, etc
  • Strong work ethic and reliability with professionalism and poise
  • Superior interpersonal, verbal, and written communication skills
  • Exceptional written oral communication skills
  • Strong analytical abilities and sound judgment in decision-making
  • Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems
  • Ability to multitask, prioritize, and organize within a structured environment
  • Flexibility and adaptability
  • Motivated, take initiative and possess strong work ethic
  • Ability to respond to customer complaints maintain professionalism at all times
  • Conflict resolution
  • Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements
  • Exceptional telephone etiquette
  • Intermediate knowledge of computer software applications - MS office
  • Ability to successfully and consistently achieve individual and departmental service level goals
  • Positive, team-oriented attitude and ability to balance independent workload with broader team goals

Benefits

Join our team and enjoy an outstanding benefits package, including:

(Full Time Only)

Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

(Part Time)

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

  • Customer Service Representative

    2 weeks ago

    Mesa, Arizona, United States ManpowerGroup Full time

    About the Role: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Mesa, AZ. As an Inbound Call Center Specialist, you will be responsible for providing exceptional service to our clients through inbound calls, emails, and chats.Job Summary: The ideal candidate will have 6 months - 1 year of customer...

  • Customer Service

    2 weeks ago

    Mesa, United States inSync Staffing Full time

    Customer Service RepresentativePay rate: $17/hrShift: Monday-Friday 7:00AM-3:30PMLocation: Mesa, AZ 85201Temp to HireJob Overview The Customer Service Representative serves as the first point of contact for customers, providing a one-stop resolution and education on products and services. This role requires strong communication skills, problem-solving...

  • Customer Service

    2 weeks ago

    Mesa, United States inSync Staffing Full time

    Customer Service Representative Pay rate: $17/hr Shift: Monday-Friday 7:00AM-3:30PM Location: Mesa, AZ 85201 Temp to Hire Job Overview The Customer Service Representative serves as the first point of contact for customers, providing a one-stop resolution and education on products and services. This role requires strong communication skills,...

  • Customer Service Representative

    3 weeks ago

    Mesa, United States Circle K Full time

    Circle K - 809 E Southern Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    7 days ago

    Mesa, United States Aramark Full time

    What We OfferAramark is committed to providing our employees with a supportive and inclusive work environment. As a Customer Service Representative, you will have the opportunity to develop new skills, work in a fast-paced environment, and make a positive impact on our customers.Key Responsibilities: Stocks and maintains product levels, delivers products...

  • Customer Service Representative

    3 weeks ago

    Mesa, Arizona, United States Best Estie Day Spa Llc Full time

    Job Title: Customer Service RepresentativeAbout Us:Best Estie Day Spa LLC is a renowned establishment in the beauty and wellness industry, dedicated to providing exceptional customer experiences. Our team is comprised of passionate professionals who strive for excellence in every aspect of our services.Compensation Package:We offer a competitive salary of...

  • Customer Service Representative

    2 weeks ago

    Mesa, United States Nesco Resource, LLC Full time

    Are you a natural problem-solver with exceptional communication skills? Are you passionate about delivering outstanding customer experiences? We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in beautiful Mesa, Arizona.About Us: Nesco Resource is recruiting for a local community college...

  • Customer Service Representative

    2 weeks ago

    Mesa, United States Nesco Resource, LLC Full time

    Are you a natural problem-solver with exceptional communication skills? Are you passionate about delivering outstanding customer experiences? We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in beautiful Mesa, Arizona. About Us: Nesco Resource is recruiting for a local community college...

  • Customer Service Representative

    6 months ago

    Mesa, United States NESCO Inc Full time

    Are you a natural problem-solver with exceptional communication skills? Are you passionate about delivering outstanding customer experiences? We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in beautiful Mesa, Arizona. About Us: Nesco Resource is recruiting for a local community college...

  • Customer Service

    2 weeks ago

    Mesa, United States Cogent Infotech Corporation Full time

    Job TitleCustomer Care RepresentativeWho we are...We develop technology-enabled solutions that help the world move safely and easily.We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles.And we are a leading provider of connected...

  • Customer Service

    2 weeks ago

    Mesa, United States Cogent Infotech Corporation Full time

    Job Title Customer Care Representative Who we are... We develop technology-enabled solutions that help the world move safely and easily. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of...

  • Elevated Customer Service Representative

    3 weeks ago

    Mesa, Arizona, United States LHH Recruitment Solutions Full time

    OverviewLHH Recruitment Solutions is seeking a skilled and dedicated Web Chat Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences through our web chat platform.

  • Sales and Customer Service Representative

    1 week ago

    Mesa, Arizona, United States beBee Professionals Full time $30,000 - $50,000

    About beBee ProfessionalsWe are a professional services firm based in Mesa, looking for a Sales and Customer Service Representative to join our team.

  • Customer Service Representative

    3 weeks ago

    Costa Mesa, California, United States Which Wich Superior Sandwiches Full time

    Job Title: Customer Service RepresentativeAbout the Job:We are seeking a customer-focused and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Responsibilities:Taking guest...

  • Customer Service Representative

    1 week ago

    Costa Mesa, California, United States Which Wich Superior Sandwiches Full time

    **Become a Customer Service Representative at Which Wich Superior Sandwiches**About Our CompanyWe are a fast-casual sandwich chain committed to serving fresh, made-to-order sandwiches and providing exceptional customer service. As a customer service representative, you will be responsible for creating a welcoming atmosphere for our guests.Salary...

  • Customer Service Representative

    1 week ago

    Mesa, United States AT&T Full time

    Dont miss this opportunity to jumpstart yoursales career. Come interview with us in-personat our upcoming open recruiting session in the. Mesa, AZ area on January 7th, 2025 & February 6th, 2025! Come ready to meet the AT&T Call Center. Management Te Customer Service, Customer Service Representative, Sales, Technical Support, Customer Experience, Sales...

  • Customer Service Representative

    1 month ago

    Mesa, United States AT&T Full time

    This hybrid position reports to our 1355 W University Dr, Mesa, AZ 85201 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location. This is your opportunity to be the Customer Service, Customer Service Representative, Sales, Technical Support, Customer Experience, Sales...

  • Customer Service Representative

    3 weeks ago

    Costa Mesa, California, United States Ultimate Staffing Services Full time

    Job OverviewWe are seeking a highly skilled Customer Service Specialist to join our team at Ultimate Staffing Services. As a representative of our company, you will be responsible for delivering exceptional customer experiences through various communication channels.

  • Customer Service Representative

    3 months ago

    Costa Mesa, United States The Auto Club Group Full time

    Customer Service Representative - Insurance. Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our industry-leading insurance Call Center. Training is approximately 17 weeks long and 100% onsite M-F from Customer Service Representative, Customer Service, Insurance, Representative, Retail, Training

  • Customer Service Representative

    3 months ago

    Costa Mesa, United States AAA - The Automobile Club Full time

    Customer Service Representative - Membership. Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Membership Call Center. Training is 8 weeks long and 100% onsite. Upon completion of tra Customer Service Representative, Customer Service, Membership, Representative, Training, Retail, Insurance