customer service

1 day ago


Alpharetta, United States Phaxis LLC Full time
FULLY REMOTE HEALTHCARE CLAIMS/CUSTOMER SERVICE REP NEEDED FOR IMMEDIATE START. Medical terminology & understanding "EOB” requirements. Hours are based on 9am-5pm Pacific time zone schedule (or 12pm-8pm Eastern time). You can live anywhere in the country, but must follow a 9-5pm pacific time schedule, Equipment will be provided.
Job description:
  • Making outbound calls to customers explaining the portion of the healthcare bill not covered by insurance
  • Explaining EOB to patients (explanation of benefits) – the portion of the bill they are financially responsible for
Requirements:
  • You must be well spoken, have strong written and verbal communication skills
  • 1+ year of healthcare customer service experience
  • Have a high school diploma
  • Be familiar with Excel and have strong data entry skills
  • Understand Medical Terminology and know the term "EOB.”

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