Clinical Program Manager-Children's Heart Center-Mount Sinai Hospital-Full-time-Day
1 month ago
Join the Mount Sinai Kravis Children's Hospital as part of an exciting new opportunity dedicated to upholding the quality and safety program within the Children's Heart Center.
Reporting directly to the quality and safety leadership of the Children's Heart Center, with matrixed oversight from the office of the Chief Medical Officer of Kravis Children's Hospital, this role will be pivotal to care delivery and operations throughout the Children's Heart Center
The Clinical Program Manager is responsible for assuring compliance with mandated clinical orientation, competency assessment and interventions in the assigned clinical program of designated nursing staff within the Medical Center. This individual interfaces directly with MSMC Departments, Administrators, Nursing, Medical and Quality Leadership, and Clinical Staff, managing the educational and operational impact of all clinical care delivery, staff performance, and outcome measures to support clinical practice.
Responsibilities
Overall Summary:
- Establish and uphold a safety and quality vision with Children's Heart and Kravis Children's Hospital leaders
- Represent Children's Heart in matters related to safety and quality, working across multiple disciplines, departments and committees in the Heart Center and Hospital
- Educate, provide guidance and empower nursing leaders and clinical nursing staff to use performance improvement tools and methods to build a just culture that holds patient and staff safety in the highest regard
- Oversee administrative and daily operations of all safety and quality improvement efforts being implemented and measured in the Children's Heart Center
Assure compliance with nursing standards, policies and procedures in Kravis Children's Hospital including nurse sensitive indicators, core measures, and all other metrics to demonstrate outcomes according to benchmarks.
Principle Duties and Responsibilities
Work with multidisciplinary leadership and frontline staff within the Children's Heart Center to:
- Identify opportunities to improve patient safety and quality outcomes
- Assists in the development and design of formal safety and quality improvement efforts to improve nursing clinical processes and patient outcomes as evidenced by increased compliance outcome metrics.
- Provides support and educational resources to departments and services relative to nursing safety and quality assessment and improvement processes.
- Assists in establishing and implementing short and long term goals, objectives, policies and operating procedures for core measures programs.
- Provides coordination and leadership in the execution of day to day program activities, as appropriate to safety and quality program objectives and performance improvement expertise.
- Oversees the collection, compilation, and analysis of clinical program activity data offering interpretation of results for performance improvement.
- Provides technical assistance, resource services, consultation and education to clinical departments relative to safety and quality efforts.
- Participates in and conducts process improvement analysis.
- Responsible for assuring data is entered into relevant databases to achieve national and local benchmarking and reporting.
- Responsible for extension of the program in terms of new services or areas.
- Promotes an interdisciplinary approach in patient care delivery.
- Serves as a resource for patients and their families. Acts as a patient advocate utilizing the Patient Bill of Rights.
- Serves as a role model in promoting and maintaining a safe and therapeutic environment.
Professional Practice
- Supports the mission, philosophy, goals and objectives of Mount Sinai Kravis Children's Hospital
- Maintains clinical competence and is responsible and accountable for his/her own nursing practice.
- Advocates the highest standards of nursing practice.
- Approaches patients, families and other members of the healthcare team in a professional, respectful manner.
- Serves as a clinical role model and resource to the nursing staff.
- Serves as a professional resource to other members of the healthcare team.
- Demonstrates professional involvement by:
- Attending and participating in workshops, seminars, and courses as presenter or author.
- Keeping abreast of the current literature and trends in nursing and quality practice.
- Participating in related professional organizations.
- Considers ethical issues in professional nursing practice.
- Treats coworkers, patients and families with dignity and respect.
- Is open and responsive to the diverse backgrounds and expertise of other people, and promotes an environment that is sensitive to cultural diversity.
- Maintains attendance and punctuality record in accordance with hospital standards.
- Adheres to dress code in accordance with hospital policy.
Administrative Practice
- Prepares reports and analysis associated with the Mount Sinai Children's Heart Center and Mount Sinai Kravis Children's Hospital senior management reports, and clinical service program evaluation, quarterly reports, etc.
- Oversees and coordinates all data entry for accurate reports.
- Facilitates collaboration within the Heart Center between all specialties, services and units.
- Provides timely status reports of results of quality monitoring relative to areas that are assigned including identification of patterns and trends requiring actions.
- Collaborates with other members of the healthcare team in the development, implementation, and ongoing review of policies, procedures, and standards of care for the Pediatric population and clinical intervention.
- Demonstrates knowledge of hospital, departmental and care center standards, policies, procedures and guidelines as well as regulatory agency standards. Assures readiness for Joint Commission and other agency surveys and presents related programs during Joint Commission and other agency visits.
- Participates in the development and implementation of continuous safety and quality improvement programs to meet all regulatory agency requirements and standards.
- Participates in center and hospital wide committees.
- Is aware of and responsive to budgetary constraints and incorporates financial principles into program development and allocation of resources.
- Recognizes each individual's right to health care unrestricted by age, race, color, sex, age, national origin, disability, sexual orientation or source of payment.
- Assists I the performance appraisal process of designated Nursing staff.
- Researches opportunities for use in benchmarking for assigned areas.
Qualifications
Knowledge, Skills and Abilities Required
- Ability to read, write, understand and speak English in a clear and concise manner.
- Visual acuity and aural acuity to assess patient status.
- Communication and interpersonal skills to work effectively with a wide variety of individuals.
- Ability to use advanced data entry, computer program and retrieval systems.
- Ability to organize information and teach others.
- Analytic ability to collect and organize information, identify problems and trends, and formulate and implement corrective plans or programs.
- Ability to coordinate, prioritized, and allocate resources.
- Oriented to consumer satisfaction and the patient experience.
- Physical stamina, dexterity and mental health necessary to coordinate a broad variety or services and programs for the pediatric population on a daily basis.
- Demonstrate the following minimum requirements:
- Licensure: New York State License with current registration as a registered professional nurse.
- Education:
- Baccalaureate Degree in Nursing Required
- 5+ years of experience in a healthcare related position, preferably in Quality and Performance Improvement
- Masters in Nursing/ Health related field or enrollment in a Masters program required.
- Certification in Quality Improvement Science Preferred or willing to acquire
- Experience: Progressive job related experience in pediatrics and safety and quality
Non-Bargaining Unit, 257 - Children's Administration - MSH, Mount Sinai Hospital
About Us
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.
Explore more about this opportunity and how you can help us write a new chapter in our history
"About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism."
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New York, United States The Mount Sinai Health System Full timeJoin the Mount Sinai Kravis Children's Hospital as part of an exciting new opportunity dedicated to upholding the quality and safety program within the Children's Heart Center. Reporting directly to the quality and safety leadership of the Children's Heart Center, with matrixed oversight from the office of the Chief Medical Officer of Kravis Children's...
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New York, United States The Mount Sinai Health System Full timeJoin the Mount Sinai Kravis Children's Hospital as part of an exciting new opportunity dedicated to upholding the quality and safety program within the Children's Heart Center. Reporting directly to the quality and safety leadership of the Children's Heart Center, with matrixed oversight from the office of the Chief Medical Officer of Kravis Children's...
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